• Deliver excellent service as the first point of contact to our customers • Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service • Make outbound appointment setting calls from already generated inquiries • Maintain accurate and useful database records • Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls.

Customer Support & Reservations Associate In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service. Key Responsibilities - Oversee guest bookings and assist customers in planning their Tiny House stays - Respond to inquiries across multiple channels, including website, email, and social media - Manage reservations end-to-end, including upselling and activating promotions - Provide support via the customer contact line, including handling and resolving inquiries - Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance - Address and resolve guest concerns in a professional and timely manner - Work cross-functionally with internal teams to maintain smooth day-to-day operations Candidate Profile We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism. Requirements - At least 5 years of experience in customer service - Demonstrated ability to drive results and proactively improve processes - Background in travel, hospitality, or eco-tourism is highly advantageous - Strong commitment to delivering high-quality customer experiences - Excellent communication and interpersonal skills - Composed under pressure, with the ability to manage challenging situations effectively - Strong problem-solving skills and the ability to work independently when required What’s in It for You - Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences - Flexible working arrangements - Collaborative, high-energy, and supportive team environment

• Handle customer inquiries via email/chat (orders, shipping, product questions) • Manage support tickets through Shopify and/or helpdesk tools • Process returns, refunds, and exchanges • Respond to athlete community questions and social media DMs • Maintain high customer satisfaction and fast response times

• Serve our private online customers with satisfaction as the top priority — you ensure excellent customer satisfaction! • Handle all questions and concerns from our online customers regarding cancellations and order reversals, and create an optimal customer journey • Act as the interface to Customer Service and maintain close collaboration with other departments to guarantee smooth processes.