• Serve our private online customers with satisfaction as the top priority — you ensure excellent customer satisfaction! • Handle all questions and concerns from our online customers regarding cancellations and order reversals, and create an optimal customer journey • Act as the interface to Customer Service and maintain close collaboration with other departments to guarantee smooth processes.

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. Key Responsibilities: - Handle customer inquiries via email/chat (orders, shipping, product questions) - Manage support tickets through Shopify and/or helpdesk tools - Process returns, refunds, and exchanges - Respond to athlete community questions and social media DMs - Maintain high customer satisfaction and fast response times

• Provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role • Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions • This position will provide limited support to Non-GE Appliance branded appliance owners

• Respond to customer inquiries via email, phone, and chat. • Work closely with customers to understand their needs and provide tailored advice. • Troubleshoot technical issues to help customers make the most of our platform. • Keep up-to-date with insurance industry knowledge to provide the best possible recommendations. • Maintain accurate records of customer interactions and provide feedback to management. • Identify areas for improvement in our processes and suggest creative solutions. • Follow up with customers to ensure their issues have been resolved.