Customer Support & Reservations Associate In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service. Key Responsibilities - Oversee guest bookings and assist customers in planning their Tiny House stays - Respond to inquiries across multiple channels, including website, email, and social media - Manage reservations end-to-end, including upselling and activating promotions - Provide support via the customer contact line, including handling and resolving inquiries - Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance - Address and resolve guest concerns in a professional and timely manner - Work cross-functionally with internal teams to maintain smooth day-to-day operations Candidate Profile We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism. Requirements - At least 5 years of experience in customer service - Demonstrated ability to drive results and proactively improve processes - Background in travel, hospitality, or eco-tourism is highly advantageous - Strong commitment to delivering high-quality customer experiences - Excellent communication and interpersonal skills - Composed under pressure, with the ability to manage challenging situations effectively - Strong problem-solving skills and the ability to work independently when required What’s in It for You - Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences - Flexible working arrangements - Collaborative, high-energy, and supportive team environment

• Handle customer inquiries via email/chat (orders, shipping, product questions) • Manage support tickets through Shopify and/or helpdesk tools • Process returns, refunds, and exchanges • Respond to athlete community questions and social media DMs • Maintain high customer satisfaction and fast response times

• Serve our private online customers with satisfaction as the top priority — you ensure excellent customer satisfaction! • Handle all questions and concerns from our online customers regarding cancellations and order reversals, and create an optimal customer journey • Act as the interface to Customer Service and maintain close collaboration with other departments to guarantee smooth processes.

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. Key Responsibilities: - Handle customer inquiries via email/chat (orders, shipping, product questions) - Manage support tickets through Shopify and/or helpdesk tools - Process returns, refunds, and exchanges - Respond to athlete community questions and social media DMs - Maintain high customer satisfaction and fast response times