• Enter approved referrals into the electronic medical records (EMR) system with speed and accuracy. • Review referral documents received via email (PDF format) and manually input required data into the system. • Capture key information such as patient demographics, insurance details, and clinical information after internal review. • Ensure timely and accurate data entry to support scheduling and downstream intake processes. • Communicate closely with the intake and sales teams to flag missing information or delays. • Maintain organized records and follow established intake workflows. • Support the intake team with additional administrative tasks as volume increases. • Provide light billing or intake-related support as needed over time.

• Review, validate, and improve AI-generated outputs • Identify systemic errors, edge cases, and opportunities to improve model performance • Must be able to review and document with strong quality focus and application of clinical experience to extract key information for medical summaries • Provide structured feedback to QA and Machine Learning teams on model behavior, error patterns, and data quality issues • Identify recurring data issues or annotation inefficiencies and propose workflow or tooling improvements • Meet or exceed defined productivity and quality benchmarks in a high-throughput, AI-assisted production environment • Other duties and projects as assigned

• Review, validate, and improve AI-generated outputs • Identify systemic errors, edge cases, and opportunities to improve model performance • Must be able to review and document with strong quality focus and application of clinical experience to extract key information for medical summaries and compare data with source documents to detect clinical or technical errors • Provide structured feedback to QA and Machine Learning teams on model behavior, error patterns, and data quality issues to directly influence training and iteration cycles • Identify recurring data issues or annotation inefficiencies and propose workflow or tooling improvements • Meet or exceed defined productivity and quality benchmarks in a high-throughput, AI-assisted production environment • Other duties and projects as assigned

• Provide administrative and data entry support to NSW residential certifiers and private PCA practices • Ensure files are accurate, organised, compliant, and audit-ready • Perform high-volume, high-accuracy data entry for certification applications, job registers, and tracking logs • Create and maintain structured digital job files including CDC, CC, and OC documentation • Upload, name, and organise documents in line with NSW certifier standards • Conduct quality checks to ensure files are audit-ready • Prepare standard forms, checklists, and document packs for certifier review • Track outstanding documents and follow up with builders, designers, and consultants