OutsourcedIn

• Interpret architectural and structural engineering drawings, specifications, and sketches • Create detailed shop drawings for steel fabrication and erection • Develop 3D models of steel structures using detailing software • Create detailed 2D drawings and 3D models based on sketches, specifications, and engineering designs • Develop technical drawings for structures, mechanical parts, electrical layouts, or architectural plans • Revise drawings based on feedback from engineers, architects, or project managers

• Edit corporate and short-form videos for: Real estate (listings, project showcases, agent branding), Government & infrastructure communications, Commercial and corporate marketing content • Produce clean, premium, brand-consistent edits (not over-edited / gimmicky) • Apply: Precise cuts and pacing, Clean transitions and motion, Professional captions and subtitles, Subtle sound design and audio balancing • Repurpose: Long-form content into high-performing short clips, Corporate footage into engaging digital assets • Implement: Strong hooks (first 1–3 seconds), Retention-focused pacing without compromising brand tone, Follow brand guidelines strictly across multiple clients • Manage feedback and revisions with speed and accuracy

• Create engaging graphics, visual assets, and branded content • Produce and edit video content for marketing and social media use • Develop creative content aligned with brand guidelines • Support ongoing content creation for digital campaigns and brand presence • Collaborate with stakeholders to bring creative concepts to life

• Respond to product enquiries via phone, email, and online channels • Support after-hours customer enquiries as needed • Provide after-sales support and resolve customer concerns • Assist customers with product questions and recommendations • Process customer orders accurately and efficiently • Manage order tracking and provide shipment updates • Coordinate delivery scheduling and customer communication • Support issue resolution relating to orders, returns, and fulfilment • Ensure a seamless customer journey from enquiry through delivery • Handle escalations professionally and maintain customer satisfaction • Support continuous improvements in customer service processes

• Lead and support end-to-end MYOB to Xero migration • Utilise migration tools such as Jet Convert and MMC Convert (highly preferred) • Clean, validate, and accurately transfer accounting data • Set up and structure 4,000+ inventory SKUs in Xero • Review pricing, tax codes, stock data, and inventory records • Reconcile accounts pre- and post-migration • Manage supplier, customer, invoice, and purchase records • Support BAS preparation, GST coding, and compliance checks • Identify and resolve discrepancies, duplicates, and data inconsistencies • Work with stakeholders to ensure a smooth transition • Provide post-migration bookkeeping and system support

• Support day-to-day IT operations across systems, users, and infrastructure • Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive) • Manage user accounts, permissions, and security policies through Azure AD / Entra ID • Monitor and maintain Windows Servers (on-premise and/or cloud) • Assist with backups, patching, updates, and system performance • Monitor and maintain LAN/WAN, routers, firewalls, and switches • Provide Level 1–2 support across hardware, software, and access issues • Support onboarding/offboarding including device setup, email, and system access • Maintain IT documentation, user guides, and support processes

• Manage the CEO's inbox end-to-end, including drafting, responding, and prioritising emails • Handle inbound and outbound calls with clients, stakeholders, and internal teams • Manage the CEO's calendar, meetings, appointments, and daily priorities • Coordinate meetings, agendas, action items, and follow-ups • Prepare reports, summaries, presentations, and executive-level documents • Track tasks across multiple priorities and ensure deadlines are met • Act as a gatekeeper to protect the CEO's time and remove inefficiencies • Maintain confidentiality across all CEO-related matters

• Edit short-form videos (15–60 seconds) for Instagram Reels, TikTok, and YouTube Shorts • Add high-retention captions, subtitles, sound effects, and trending audio • Apply fast-paced, engaging cuts and platform-native editing styles • Repurpose long-form content into multiple short-form clips • Implement strong hooks (first 1–3 seconds) and retention-focused pacing • Take feedback and revise edits quickly and accurately • Stay updated with social media trends, viral formats, and platform updates

• Review, verify, and process supplier invoices accurately • Enter invoices into the accounts payable system, including Machship uploads • Reconcile invoices against purchase orders, contracts, and transport data • Identify discrepancies and resolve billing issues proactively • Liaise with transport providers for credit notes and follow-ups • Perform supplier account reconciliations to maintain accurate balances • Ensure compliance with internal approval and payment processes • Maintain accurate and audit-ready AP records • Provide general administrative and finance support as required

• Develop and own the end-to-end digital marketing strategy • Map full-funnel journeys: Awareness Consideration Conversion Retention • Identify growth opportunities across all digital channels • Build and optimise landing pages, lead magnets, and conversion funnels • Develop email nurture sequences and lifecycle marketing flows • Implement CRM and automation systems (e.g., GoHighLevel, HubSpot, Klaviyo) • Plan, launch, and optimise campaigns across Meta, Google Ads, and LinkedIn • Manage budgets, creative testing, and performance tracking (ROAS, CPA, CPL) • Build and manage campaigns, newsletters, and automated flows • Segment audiences and improve engagement across the customer lifecycle • Oversee content strategy across LinkedIn, Instagram, and TikTok • Collaborate with content creators to produce high-performing content • Own SEO roadmap including keyword research and content planning • Track and report on traffic, leads, conversions, and ROI • Continuously optimise campaigns and funnels based on performance data