A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Financial Analyst - Closeouts Billing
Location
Virginia
Posted
75 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Financial Analyst - Closeouts Billing
General Dynamics
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• Customer Trouble management: Accept customer phone calls/emails for circuit troubles, isolate fault location, and notify about repair progress as required. Inquire from diverse vendors and provide regular updates to the customer on circuit status. • Equipment monitoring: Check live service status and able to retrieve historical events • Workload Management: Ensure all appropriate /tickets are being captured. Actively monitor open issues till remediated. Responsible for alarm response and trouble ticket assignment, resolving open trouble tickets, pursuing resolution to closure on all open tickets • Technical Escalation: Responsible for supporting and escalating to next level of technical support as necessary • Proactive and Preventive Maintenance: Proactively seeking and identifying potential network problems/trends and addressing these issues before becoming service affecting events • Professionally manage difficult and/or emotional customer situations • Respond promptly to customer needs • Solicit customer feedback to continually improve service • Produce reports and documentation to highlight service incidents
• The project relates to RODO and aims to identify sites subject to RODO and anonymization • Change systems, design appropriate mechanisms, establish procedures, etc. • Project start end of March/early April, but we count on the fact that someone may not be available until June • Contract for 12 months - project perspective in several phases for 3-5 years




