As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is looking for highly motivated, self-driven, technical analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. - Do you find yourself interested in putting your hands-on technical skills to the test in detecting, containing, and remediating incidents? - Are you self-motivated and looking for an opportunity to rapidly accelerate your skills? - Do you crave new and innovative work that actually matters to your customer? - Do you have an Incident Response or Information Security background that you’re not fully utilizing? - Are you capable of leading teams and interacting well with customers? - Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis? What You'll Do: - Conduct monitoring and perform in-depth analysis of security alerts. - Exercise incident handling processes across Windows, Mac, and Linux platforms. - Perform malware analysis. - Perform remote remediation of malware or malicious activity. - Develop and improve processes for incident detection, triage, and the execution of countermeasures - Produce high-quality written and verbal communications, recommendations, and findings to customer management. - Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events. - Manage internal programs or teams. - Serve as the technical escalation point and mentor for lower-level analysts. - Provide oversight and quality assurance for issues worked by lower-level analysts. - Assist in the advancement of security processes and procedures. What You'll Need: Successful candidates will have experience in one or more of the following areas: - Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists. - Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise. - Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation. - Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs. - Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware - Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations. - Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations. - Programming/Scripting: experience coding in Powershell, C, C#, VB, Python, Perl, Ruby on Rails, and.NET. Education: BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Bonus Points: - 4-6 years of relevant incident handling experience - At least one relevant security certification - Strong verbal and communication skills - Strong problem solving skills - Strong experience with Mac OS, Windows, and Unix operating systems. - Ability to handle high pressure situations in a productive and professional manner. - Strong time management skills with the ability to multi-task #LI-EV1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

• Customer Trouble management: Accept customer phone calls/emails for circuit troubles, isolate fault location, and notify about repair progress as required. Inquire from diverse vendors and provide regular updates to the customer on circuit status. • Equipment monitoring: Check live service status and able to retrieve historical events • Workload Management: Ensure all appropriate /tickets are being captured. Actively monitor open issues till remediated. Responsible for alarm response and trouble ticket assignment, resolving open trouble tickets, pursuing resolution to closure on all open tickets • Technical Escalation: Responsible for supporting and escalating to next level of technical support as necessary • Proactive and Preventive Maintenance: Proactively seeking and identifying potential network problems/trends and addressing these issues before becoming service affecting events • Professionally manage difficult and/or emotional customer situations • Respond promptly to customer needs • Solicit customer feedback to continually improve service • Produce reports and documentation to highlight service incidents

• The project relates to RODO and aims to identify sites subject to RODO and anonymization • Change systems, design appropriate mechanisms, establish procedures, etc. • Project start end of March/early April, but we count on the fact that someone may not be available until June • Contract for 12 months - project perspective in several phases for 3-5 years

Role Description ITility is seeking a Senior Functional Analyst to support a mission-critical enterprise modernization contract with the Department of Defense (DoD). This role supports mission-critical, AWS-hosted enterprise applications that enable the secure processing of recruit candidates entering the U.S. Armed Forces across geographically dispersed sites. This is a remote position with occasional travel (10%) to government installations. This position operates at the intersection of mission operations, cloud architecture, and Agile DevSecOps delivery. The Senior Functional Analyst serves as a senior liaison between Government stakeholders and cloud development teams, translating and documenting operational requirements into secure, scalable, and technically sound solutions within a modern AWS cloud environment. The ideal candidate combines deep functional analysis expertise with agile deployment practices in cloud-native architectures and federal compliance frameworks. Key Responsibilities - Requirements & Functional Leadership - Lead complex requirements elicitation sessions with Government stakeholders, subject matter experts, and executive leadership using structured facilitation techniques such as interviews, workshops, and document analysis. - Translate business, operational, and compliance needs into structured functional and non-functional requirements. - Own the end-to-end requirements lifecycle from discovery through production deployment using Confluence and Jira. - Decompose system capabilities into epics, features, and detailed user stories and acceptance criteria to Agile delivery practices. - Maintain bidirectional traceability in Jira between requirements, design artifacts, test cases, acceptance criteria and release deliverables. - Participate in sprint planning, backlog refinement, release planning, and user acceptance testing. - Support Product Owner in backlog prioritization aligned to mission value and operational impact. - Ensure acceptance criteria and test scenarios documented in Jira are sufficient for internal QA/Test execution and coordinate the transition of validated stories to stakeholder QAT events. - Coordinate with QAT/UAT stakeholders to facilitate testing, validate functional outcomes against documented requirements, and disposition defects or change requests back through the appropriate Jira boards. - Analyze user feedback and system performance metrics to inform feature enhancements and continuous improvement. - Develop clear, concise technical documentation, draft training materials, and executive-level briefings. - Cloud & Technical Collaboration - Partner with AWS cloud development teams supporting Ruby on Rails backend services, React front-end applications, PostgreSQL databases, and GraphQL APIs. - Support design discussions by providing functional context for data models, database structures, access control requirements, and role-based entitlement needs. - Provide functional guidance on data modeling, database design considerations, and API schema structures. - Coordinate with UI/UX designers to ensure user-centered design principles are reflected in requirements and contribute to wireframes or prototypes as needed to validate stakeholder intent. - Support integration patterns leveraging AWS services such as CloudWatch, SQS, and SNS. - Contribute to architecture and design reviews to ensure alignment with mission scalability and performance requirements. - Collaborate within a DevSecOps pipeline supporting CI/CD, automated testing, and secure release management. - Security, Compliance & Risk Management - Ensure requirements incorporate DoD security controls, role-based access controls, and least-privilege models. - Identify functional risks, integration gaps, and system impacts; recommend mitigation strategies. - Contribute to audit readiness and ATO sustainment activities. - Stakeholder Engagement - Serve as a trusted advisor to Government leadership, technical teams, and cross-functional stakeholders. - Deliver functional briefings and support training sessions to both technical and non-technical audiences. - Promote transparent communication and collaborative problem-solving across distributed teams. Qualifications - U.S. Citizenship required. - Minimum of eight (8) years of progressive experience in functional analysis, business systems analysis, or requirements engineering supporting federal IT systems. - Demonstrated experience supporting AWS cloud-native application development environments. - Experience operating within Agile or DevSecOps delivery environments using Confluence and Jira. - Demonstrated experience constructing workflow diagrams, data flow diagrams, interface specifications, and requirements traceability matrices. - Strong analytical and systems-thinking mindset with exceptional attention to detail. - Excellent written and verbal communication skills, including experience briefing executive-level stakeholders. - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience). Preferred Qualifications - Experience supporting applications built on Ruby on Rails, React, PostgreSQL, and GraphQL. - Working knowledge of AWS services including CloudWatch, SQS, and SNS. - Experience supporting DoD or federal acquisition programs. - Experience supporting systems operating under DoD RMF and cybersecurity compliance frameworks. - Agile certification (CSM, SAFe, or equivalent). - Active DoD Secret clearance preferred. Work Environment - Required to dress appropriately for the job environment, including adherence to safety, security, and site-specific dress standards. - Ability to sit or stand for extended periods while performing computer-based tasks. - Requires sustained use of hands and fingers for keyboarding, writing, and operation of standard office equipment, as well as frequent verbal communication, active listening, and visual acuity to perform job responsibilities effectively. - Occasional movement around the office, including climbing stairs. - Ability to travel up to 10%, which may include occasional visits to client sites or government installations. Why ITility? ITility is a Service-Disabled Veteran-Owned Business dedicated to delivering secure, innovative technology solutions that protect and defend our nation. We empower our teams to think beyond perceived limits and deliver mission-focused solutions that matter. Your work will directly contribute to enterprise modernization efforts supporting national defense readiness. ITility is an Equal Opportunity Employer committed to providing a work environment that is non-discriminatory, harassment free, fair, ethical and inclusive.