About SonderMind At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. About the Role The Clinical Quality Specialist role exists to uphold and strengthen the quality of care within the organization. This position ensures that clients and clinicians are supported with the right resources, processes, and interventions to deliver excellent, evidence-based care. The role is designed to be collaborative and supportive, focusing on provider success and client outcomes. What you’ll do - Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows. - Provide ongoing support to providers to help them maintain high quality care delivery and professional growth. - Engage in provider investigation, remediation, and termination processes stemming from client-reported complaints, health plans, or other external reports. - Monitor, track, and respond to clinical adverse events. - Assist with identification, monitoring, and interfacing with outliers in the provider group. - Conduct clinical utilization reviews (CURs) to assess care quality and inform provider support. - Work under the leadership of the Clinical Quality Manager to ensure evidence-based practices (including measurement-based care) are utilized effectively. - Contribute to clinical research development related to delivering high quality clinical outcomes. - Assess and implement proactive interventions through trends in provider complaints. - Proactively identify and apply early-stage risk mitigation strategies, collaborating with cross-functional partners to address potential clinical or operational issues before escalation. - Support billing-related investigations by gathering documentation and escalating concerns to leadership. - Surface trends and potential gaps in clinical processes to leadership for review. - Identify creative ways to incentivize and support the provider network and collaborate with clinical education to develop training opportunities. What does success look like? - Consistently build trust and rapport with providers by offering timely, supportive, and solution-oriented guidance. - Exercise sound clinical judgment when processing escalations, adverse events, and provider outliers, independently completing thorough documentation and collaborating with the Clinical Quality Manager to determine appropriate next steps. - Meet monthly company case targets while ensuring accuracy and timely processing. - Independently process and manage cases with minimal oversight, demonstrating sound clinical reasoning and accountability. - Show reliability in meeting deadlines for investigations, clinical reviews, and reporting requirements. - Effectively partner with cross-functional teams to execute streamlined workflows and SOPs. - Contribute to meaningful improvements in provider satisfaction and clinical outcomes through proactive support and early intervention strategies. - Actively identify and communicate opportunities for quality improvement initiatives to leadership. - Engage in continuous professional development to remain current with clinical best practices and evolving quality standards. Who You Are - Master’s degree in a mental health discipline. - Active, cleared clinical license (e.g., LMFT, LPC, LCSW, LMHC, or equivalent) in good standing. - Strong clinical judgment and experience handling escalations, adverse events, or quality-related investigations. - Demonstrated ability to collaborate effectively across multiple teams. - Commitment to provider support and quality management. - Familiarity with clinical technology platforms for documentation, case tracking, and data analysis to support provider quality and compliance. Our Benefits The anticipated salary range for this role is $72,000 - $82,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is eligible for equity. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: - A generous PTO policy, with a minimum of three weeks off per year - A holiday schedule that follows standard U.S. holidays - Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate) - Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options - Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period) - Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave - 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested - Join teammates from across the country at our annual company gathering - Company shutdown between Christmas and New Year’s - Supplemental life insurance, pet insurance, commuter benefits, and more Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. About The Role Location: Kaiserslautern / Wiesbaden / Spangdahlem / Stuttgart Contract type: Full time and 24 month fixed term contract We are looking for a Quality Assurance Lead Nurse (known internally as a Near Patient Quality Assurance Lead) to champion high standards of patient care and drive continuous service improvement across our near patient nursing teams. In this home‑based role, you’ll work closely with global quality colleagues, TRICARE partners, beneficiaries, medical providers, and local teams to enhance customer experience, monitor quality performance, and ensure safe, effective service delivery. You’ll lead quality initiatives, oversee service recovery processes, analyse provider outcome data, and support audits, credentialing, and corrective action planning to uphold the TRICARE Overseas Program’s clinical quality standards. This role is based from home, with occasional travel to healthcare provider sites in the region. Key Responsibilities - Lead quality initiatives, processes and oversight of customer service / service recovery responses, in partnership with the in-country teams. - Ensure that documentation of compliments, complaints, grievances and Prevention Quality Indicators (PQI) are captured in our customer feedback system (RiskMan360) and track corrective action plans that result from investigations of grievances, Quality Incidents, customer feedback and defect trends. - Responsible for driving support for the Clinical Management Program / Clinical Quality Oversight Plan through the collection, collation and analysis of provider level data relating to the quality outcome program. - Support the Lead Country Physician in raising and maintaining the quality of the near patient nurses’ assessments through case reviews and case feedback. - Support provider visits to develop relationships with the provider quality team, to support site assessment visits and to drive the regular update of clinical outcome data from providers. - In consultation with the Clinical Quality Assurance and Innovation Lead and the Head of Clinical Quality define, implement, and administer key service quality guidelines and procedures. - Set targets for improvements in service quality to drive up standards in beneficiary satisfaction and safety of care. - Implement proactive service quality improvement plan and initiatives, ensuring all parties understand their role in the plan. - Ensure patient expectations are met from start to finish and work with local healthcare providers and near patient teams where Patient Reported Experience Measures (PREMS) describe poor beneficiary centric care. - Assist with targeted training of employees to ensure consistent and high-quality levels of customers service support. - Conduct regular internal reviews on service delivery through case reviews and clinical audits, providing feedback to the teams, physician leads and the quality team. - Work with the Head of Clinical Quality to ensure appropriate capacity and support in place to complete audits and conduct workshops / focus groups. - Collaborate with other members of the quality team in preparing and implementing training and development plans and in mentoring country team. - Assure that all appropriate personnel are trained on all SOP’s and that SOP’s are readily assessable to them. - Participate in projects related to quality improvement initiatives. About You - Graduate nurse with a minimum of 3 years nursing experience - Experience in one or more of the following fields: o Healthcare quality management/assurance o Medical facility accreditation in one or more areas o Implementation or conducting of medical facility or departmental review/audit programs o Medical facility administration in provision of healthcare services o Medical outsourcing of services to provider network o Healthcare network development / management o Familiarity/experience with international healthcare - either working/interfacing in international healthcare environment o Healthcare insurance or medical/travel assistance in area of managed healthcare utilizing provider networks - Proficient in German and English - Identifies and acts on potential problems and / or difficulties - Demonstrates appropriate listening skills - Demonstrates effective problem-solving skills and lateral thinking - Able to work under pressure and to prepare accurate and timely reports Why This Role Stands Out - A warm, supportive, and globally connected team - A unique role combining patient care, quality, and nursing knowledge without shift work. - A diverse, inclusive organisation with colleagues across the world - The chance to make a real difference for military families living abroad By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today. Apply now!

RH: Karla Acosta Location: Any state of Mexico Industry – Sector: Insurance What you’ll do? - Designing and executing functional, integration, and system tests for SAP and financial systems - Testing LifePro/FAST Financial Extracts and actuarial/accounting functionalities - Creating and executing SQL queries to validate data integrity and financial report accuracy What you’ll bring: - 3-5 years of experience in software testing with a focus on financial systems and SAP - Strong knowledge of testing methodologies and best practices for financial applications - Experience with LifePro/FAST Financial Extracts and actuarial/accounting systems Proficiency in SQL and database testing using SQL Server Management Studio Soft skills: Work Underpressure, Quality at work, Results Oriented What can YOU expect in a career with Capgemini? - Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients. - You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools. - You will contribute to client satisfaction by providing timely and responsive value-added services and work products. - Capgemini offers a competitive compensation and benefits package. - Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization. - Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model. You will love this job because - Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation. - Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. - Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically. “At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”

RH: Karla Acosta Location: Any state of Mexico Industry – Sector: Insurance What you’ll do? - We are looking for an experienced Salesforce CRM Tester to join our team, focusing on CRM applications for sales enablement, analytics, and reporting. In this role, you will be responsible for ensuring the quality and reliability of our Salesforce solutions through comprehensive testing strategies. - Designing and executing functional, integration, and system tests for Salesforce CRM applications - Developing and maintaining automated test frameworks using Reqnroll, Selenium, and C# - Creating and executing SQL queries to validate data integrity and CRM functionality What you’ll bring: - 3-5 years of experience in software testing with a focus on Salesforce CRM and automation testing - Strong knowledge of testing methodologies and best practices for CRM applications - Experience with sales enablement, analytics, and reporting functionalities in Salesforce - Proficiency in C# programming language and automation tools such as Reqnroll and Selenium Soft skills: Work Underpressure, Quality at work, Results Oriented What can YOU expect in a career with Capgemini? - Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients. - You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools. - You will contribute to client satisfaction by providing timely and responsive value-added services and work products. - Capgemini offers a competitive compensation and benefits package. - Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization. - Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model. You will love this job because - Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation. - Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. - Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically. “At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”