- Employment Type: Full - Time - FLSA Status: Exempt - Pay Type: Salary - Exempt. $125,000 - $150,000 annual base salary, depending on experience - Work Location: Remote - Travel Requirement: Occasional travel for all - team meetings Mendix Technical Lead As a Mendix Technical Lead at VeilSun, you will serve as the lead developer and technical execution leader on client engagements while acting as a trusted technical consultant to our clients. In this role, you will design and deliver scalable Mendix solutions that solve real business challenges while helping clients identify additional opportunities to expand and optimize their use of the platform. You will work closely with business stakeholders to translate operational needs into effective low-code solutions, guide clients on best practices, and proactively surface opportunities for new capabilities, enhancements, or expanded platform adoption. You will partner closely with the Practice Technical Manager to align with architectural standards and collaborate with Project Managers and delivery teams to ensure solutions are delivered efficiently, within scope, and aligned with long-term client success. This is a senior individual contributor role for someone who combines advanced Mendix development expertise with a consulting mindset, technical leadership, and the ability to uncover opportunities that deepen client value and engagement. Purpose of this Position Lead the technical execution of Mendix solutions by designing, building, and delivering scalable applications while mentoring developers and protecting delivery quality across engagements. This role owns the technical success of individual projects and ensures solutions align with VeilSun development standards and client objectives. Business Outcomes Success in this role means solutions are delivered efficiently, developers are supported and growing, and applications are scalable, maintainable, and aligned with client needs. You will be measured on: • Successful technical delivery of Mendix projects • Solution quality, maintainability, and usability • Reduced defects and rework during delivery • Adherence to architectural and development standards • Positive client feedback on technical leadership • Contribution to project margin through efficient development and disciplined scope adherence What You Will Lead • Lead the technical design and development of scalable Mendix solutions, translating business requirements into well-structured applications, workflows, integrations, and data models. • Serve as the lead developer on design projects and Ongoing Development Plan engagements, guiding development efforts, breaking down solution designs into executable tasks, and ensuring adherence to architectural and development standards. • Optimize application performance, usability, and maintainability through sound system design, data modeling, and continuous improvement of delivered solutions. • Partner with client stakeholders to understand business challenges, communicate technical concepts clearly, and guide platform decisions that balance speed, cost, scalability, and long-term value. • Collaborate closely with project managers to maintain scope discipline, delivery timelines, and successful project outcomes. • Identify opportunities to expand or enhance Mendix solutions that improve client operations and deepen platform adoption. • Apply and reinforce VeilSun development standards, governance practices, and reusable solution patterns to ensure consistency and efficiency across projects. • Mentor developers and provide technical guidance that strengthens team capability and promotes structured problem-solving. Decision Authority You have authority to: • Make technical implementation decisions within project architecture • Recommend design adjustments to improve performance, scalability, or usability • Require adherence to development standards and documentation expectations • Escalate architectural risks or technical challenges when necessary • Recommend improvements to development practices and reusable assets Desired Behaviors and Attributes • Takes full ownership of the technical success of their projects • Approaches development with both engineering discipline and consulting mindset • Balances speed with maintainability and scalability • Communicates clearly with both technical and non-technical audiences • Organized, detail-oriented, and accountable for delivery outcomes • Comfortable working independently while supporting team collaboration • Curious and proactive in solving complex technical challenges Failure Patterns We Avoid • Over-engineering solutions beyond client value • Delivering solutions without considering maintainability or scalability • Allowing unclear requirements to drive rework later • Working in isolation instead of collaborating with the team • Failing to communicate risks early during delivery Preferred Capabilities • 8+ years of software development experience • 5+ years of Mendix development experience preferred • Experience designing Mendix applications including workflows, data models, and automation • Strong understanding of process-driven applications and system design • Consulting or client-facing experience • Experience with additional low-code platforms such as Mendix, Power Apps, OutSystems, or Appian is a plus • Ability to mentor developers and guide technical delivery on projects • Experience working within Agile and Waterfall project environments Compensation & Benefits The annual base salary range for this position is $125,000–$150,000, depending on experience. VeilSun offers a comprehensive benefits package that includes medical, dental, vision, life and supplemental insurance, short- and long-term disability, options for profit sharing, eligibility to participate in company stock or equity programs, a 401(k), paid vacation, and sick time. Inclusion & Accommodations VeilSun is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status under applicable law. VeilSun also complies with all applicable laws regarding employment eligibility and verification. VeilSun provides reasonable accommodations for qualified individuals with disabilities throughout the application and hiring process. Applicants who require a reasonable accommodation to submit an application or participate in the interview process should contact VeilSun’s Talent Management team at hr@veilsun.com. Learn more about us at www.veilsun.com

• Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs • Maintaining and updating existing user-facing content, including user guides, test plans, and online help • Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders • Adhering to existing processes and procedure to ensure proper source control and systematic reporting • Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications • Developing high-quality content, including business process documentation, templates, and forms • Editing content developed by fellow technical writers and other Rithum teams, as needed • Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process • Maintaining and examining existing standards for client-facing and internal content • Participating in the implementation of new technologies to improve content development, management, and delivery

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end. Overview As a Technical Writer, you are responsible for managing all aspects of the user's content development process, including information gathering, writing, and content reviews and approvals. Responsibilities - Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs - Maintaining and updating existing user-facing content, including user guides, test plans, and online help - Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders - Adhering to existing processes and procedure to ensure proper source control and systematic reporting - Developing high-quality user-facing content, including customized setup guides, online help, product update bulletins, and email communications - Developing high-quality content, including business process documentation, templates, and forms - Editing content developed by fellow technical writers and other Rithum teams, as needed - Collaborating with technical teams and project leaders to identify content needs and move content through the review and approval process - Maintaining and examining existing standards for client-facing and internal content - Participating in the implementation of new technologies to improve content development, management, and delivery Qualifications Minimum Qualifications - 2+ years’ technical writing or related experience (writing samples will be required) - Proficiency in Microsoft Office (particularly Word and Excel) and Adobe tools (including Acrobat and InDesign) - Design tools (such as Photoshop and Illustrator) - Collaboration and project/issue management tools (such as Jira) - Experience using SharePoint - Experience using Notion - Experience using help authoring solutions (such as Salesforce). - Experience using software that surfaces operational content to users via in-app and email messages (such as Pendo Orchestrate). - Experience using screen capture software - An understanding of software development (SDLC) - Basic knowledge of HTML and CSS Preferred Qualifications - Bachelor’s degree in a related discipline - Demonstrated ability to distill complex concepts into straightforward messages - Superior oral and written communication skills, including editing/proofreading - Ability to produce quality deliverables in a fast-paced, deadline-oriented environment - Enthusiastic team player with excellent interpersonal skills - Content management systems - Training design and development Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. Benefits - Medical, Dental and Psychology benefits - Life insurance and disability benefits - Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day - Voucher program for Transportation, Meals & Childcare - Remote Working Stipend: €40/month automatically applied in payroll - Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program - Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. - Charitable contribution match per team member Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: - The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. - ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service. On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience. You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment. Responsibilities: - Provide high-quality technical support and resolve IT requests within reasonable timeframes - Manage access and licenses (creation, modification, and removal of user accounts and SaaS access) - Administer the device fleet using MDM tools such as Intune and Jamf - Gather, clarify, and document relevant information for the team - Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency - Collaborate with the IT team on incident resolution and ad hoc projects - Define priorities and ensure effective time management What does your future team look like?   - You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience. - The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement. - In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency. What are the next challenges awaiting your team?   - The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users. - One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service. - The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience. - Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations. Qualifications - 8+ years of experience in IT support or a related field; - Excellent interpersonal skills and strong customer service orientation; - Excellent communication skills in both French and English (spoken and written); - Expertise in troubleshooting Windows 11 and macOS; - Experience managing SaaS access; - Knowledge of Azure AD, Microsoft 365, and Azure PIM; - Autonomy, resourcefulness, and initiative; - Strong interest in artificial intelligence and its practical applications. Salary range: $68K–85K CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote