Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: - The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. - ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service. On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience. You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment. Responsibilities: - Provide high-quality technical support and resolve IT requests within reasonable timeframes - Manage access and licenses (creation, modification, and removal of user accounts and SaaS access) - Administer the device fleet using MDM tools such as Intune and Jamf - Gather, clarify, and document relevant information for the team - Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency - Collaborate with the IT team on incident resolution and ad hoc projects - Define priorities and ensure effective time management What does your future team look like?   - You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience. - The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement. - In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency. What are the next challenges awaiting your team?   - The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users. - One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service. - The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience. - Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations. Qualifications - 8+ years of experience in IT support or a related field; - Excellent interpersonal skills and strong customer service orientation; - Excellent communication skills in both French and English (spoken and written); - Expertise in troubleshooting Windows 11 and macOS; - Experience managing SaaS access; - Knowledge of Azure AD, Microsoft 365, and Azure PIM; - Autonomy, resourcefulness, and initiative; - Strong interest in artificial intelligence and its practical applications. Salary range: $68K–85K CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote

• Document APIs, client libraries, CLIs, and system architecture to support enterprise deployments. • Translate complex distributed systems and streaming concepts into practical, reproducible guidance. • Create developer enablement content, including tutorials, quickstarts, integration and migration guides, and troubleshooting playbooks. • Clarify what is technically feasible, explaining the reasoning behind design, architectural, and operational choices. • Prevent implementation and operational mistakes caused by oversimplification or incomplete guidance. • Collaborate closely with engineering, product, and customer-facing teams to capture accurate, timely information. • Maintain consistent information architecture, style, and standards across all technical content. • Leverage insights from customer-facing teams to continuously improve the clarity, accuracy, and usefulness of documentation. • Contribute to technical training and enablement materials, including Ververica Academy content when appropriate.

The local Technical Excellence Team (TET) provides hygiene solutions for Food & Beverage manufacturers, with a strong focus on the dairy industry, across the Benelux countries. The team supports customers in addressing their key hygiene challenges and achieving their operational targets. The Technical Excellence Specialist supports the sales organization by acting as the technical expert for the promotion of our brand, value-added services, and product portfolio in the Benelux market. This includes conducting technical audits, recommending best practice hygiene solutions, developing innovative cleaning concepts, supporting customer training, identifying savings opportunities, performing cleaning validation activities and supporting field test related to innovations. The scope of this role is Dutch speaking part of Belgium and Netherlands, with Dutch clients interactions with our clients leading the Dairy Market. How You’ll Make an Impact: - Field Support – Troubleshoot customer sanitation and related issues, including food product quality and microbial safety concerns. The role requires significant travel (approximately 60%) to deliver on-site technical support and consultation to both employees and customers. - Application Support – Support local Sales/Service Representatives, Contract Managers, and Corporate Account Managers by providing specialised application support for products and programmes. This includes conducting surveys, preparing proposals, supporting start-ups, optimising processes, identifying cost-saving opportunities, and managing the conversion to new offerings across customer bases or market segments. - Training & Education – Deliver advanced training to Food & Beverage personnel and customers on sanitation programmes, the technical application of sanitation products, and structured problem-solving approaches. This role also involves liaising with customers, universities, technical associations, and industry vendors, as well as staying up to date with new technologies, technical developments, and relevant regulatory requirements. - Phone and Email Support – Provide effective, accurate, courteous, and timely technical consultation via phone and email to internal and external customers, with a strong commitment to follow-up and issue resolution. - You will work closely with colleagues within the Technical Excellence team. Your primary focus will be on identifying savings opportunities, validating and improving CIP processes at customer sites, and supporting applications such as cheese-making processes (e.g. tunnel washers) and OPC. - You will actively promote the Ecolab culture, with safety as the top priority, demonstrating a positive attitude and strong team spirit, and representing Ecolab in a professional and positive manner to the industry. Qualifications: - A strong team player who contributes with their own personality and perspective - Analytical and solution-oriented, with strong problem-solving skills - Affiliated with the Food & Beverage industry, preferably within the dairy sector - Willing and able to travel extensively (approximately 60% of the time in Benelux), including overnight stays - A university degree (or equivalent) in Chemical Engineering, Biochemistry, Food Processing, or a related field - Ideally 5 to 10 years of experience in the dairy industry, with familiarity in areas such as CIP, UHT/evaporator cleaning, cheese mould cleaning and membrane cleaning - Solid knowledge of basic chemistry and microbiology - A strong affinity for field-based work and a process- and problem-oriented mindset, combined with a willingness to take on challenges, strong interpersonal skills, autonomy, and good organisational abilities - Experience with PLC control systems, the ability to interpret CIP records, and a basic understanding of digital tools - Strong writing and reporting skills - Proficiency in English and Dutch both written and spoken - French language is a plus - A valid driving license What’s in it For You: - As a Technical Excellence Specialist, you will be part of the European Technical Excellence Team for Dairy. - You will have the opportunity to work closely with European colleagues who are experts in the dairy industry. - You will play a key role in supporting customers in producing safe food by gaining a deep understanding of their needs, developing tailored solutions, and executing innovation initiatives. - You will have a direct interface with the Benelux sales organisation, which you will support at customer sites. - You will report to the Technical Excellence Manager, Dairy Europe. - A career opportunity within a growing, publicly listed organization operating in a challenging and dynamic market segment - Flexible working hours - A competitive salary and bonus scheme aligned with the responsibilities of the position - An attractive benefits package - Company-provided mobile phone, laptop, and a representative lease car About Ecolab: At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right. Apply today and join one of the most ethical companies with over a hundred years of history. Join Ecolab and help us protect what’s vital. #li-eu

• Document the installation and maintenance of car wash products and systems • Work with clients to create manuals, starting with wall-mounted water-pump panels