Workleap - en

Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: - The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. - ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? As our CRM Manager (HubSpot), you will own and evolve the entire HubSpot ecosystem across ShareGate and Workleap. This is a hands-on technical leadership role where you will drive system architecture, data governance, and the reliability of our revenue tech stack while operationalizing scalable processes. Reporting to the Manager of Revenue Systems, you will act as the HubSpot authority—making key decisions, leading projects, and ensuring our CRM enables a fast-moving, AI-driven revenue organization. You will mentor two junior CRM administrators, set quality standards, and ensure strong execution while remaining deeply involved in the technical build. This role is ideal for someone with a background in Revenue Operations or Systems who is ready to take full ownership of a critical system while leading impactful projects. Responsibilities: - Own and evolve the HubSpot ecosystem across multiple product lines and portals; - Ensure CRM reliability, performance, and integrations across the revenue tech stack; - Design and enforce data governance, validation logic, and system standards; - Lead CRM-related projects end-to-end with strong ownership; - Translate business needs into scalable technical solutions; - Mentor and support two junior CRM administrators; - Partner with Sales, Marketing, Customer Success, and RevOps stakeholders; - Identify and implement AI-enabled improvements within the CRM environment; A typical week?   - Owning and prioritizing incoming CRM requests from Sales, Marketing, Customer Success, and RevOps stakeholders; - Designing and implementing scalable solutions in HubSpot (workflows, lifecycle stages, automation logic); - Reviewing and strengthening data governance (field usage, lifecycle consistency, validation logic, permissions and access); - Leading CRM-related projects end-to-end (new processes, integrations, system improvements); - Partnering with cross-functional teams to translate business needs into system design; - Owning and reviewing the work of junior CRM admins to ensure quality and consistency; - Troubleshooting complex system issues and identifying root causes across tools and processes; - Evaluating and improving integrations between HubSpot and the broader revenue tech stack; - Exploring and implementing AI-enabled use cases within the CRM (automation, enrichment, insights); What does your future team look like?   You’ll join a high-performance Revenue Systems team that operates with grit, urgency, and deep accountability. We move fast, hold high standards, and rely heavily on one another. This is a team that embraces complexity and thrives during transformation—especially as we evolve our revenue infrastructure in the context of AI acceleration. You’ll act as the HubSpot technical lead within this structure, ensuring clarity, scalability, and operational excellence. What are the next challenges awaiting your team?   We are strengthening governance, scalability, and AI-readiness across our revenue ecosystem. This includes refining lifecycle architecture, improving data reliability, aligning cross-functional processes, and ensuring HubSpot becomes a strategic enabler—not just a system of record. You’ll play a central role in transforming our CRM into a scalable growth engine. Qualifications - 4+ years in CRM, RevOps, or revenue systems roles; - Strong hands-on HubSpot administration experience; - Proven experience with CRM architecture, workflows, integrations, and automation; - Deep understanding of data governance and lifecycle management; - Strong project ownership mindset and ability to move quickly; - Experience mentoring or leading junior administrators; - AI-savvy with ability to leverage automation and emerging tools; Salary range: $100–125k CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote

Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: - The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. - ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service. On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience. You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment. Responsibilities: - Provide high-quality technical support and resolve IT requests within reasonable timeframes - Manage access and licenses (creation, modification, and removal of user accounts and SaaS access) - Administer the device fleet using MDM tools such as Intune and Jamf - Gather, clarify, and document relevant information for the team - Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency - Collaborate with the IT team on incident resolution and ad hoc projects - Define priorities and ensure effective time management What does your future team look like?   - You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience. - The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement. - In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency. What are the next challenges awaiting your team?   - The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users. - One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service. - The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience. - Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations. Qualifications - 8+ years of experience in IT support or a related field; - Excellent interpersonal skills and strong customer service orientation; - Excellent communication skills in both French and English (spoken and written); - Expertise in troubleshooting Windows 11 and macOS; - Experience managing SaaS access; - Knowledge of Azure AD, Microsoft 365, and Azure PIM; - Autonomy, resourcefulness, and initiative; - Strong interest in artificial intelligence and its practical applications. Salary range: $68K–85K CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote

Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: - The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. - ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? As a Senior Product Designer on ShareGate Migrate, you’ll work in a close product trio (PM, Tech Lead, Designer) to shape the experience of a product used in high-impact, operationally sensitive projects. You will design solutions that help IT administrators navigate complex migration scenarios with clarity and confidence. The work spans strategy and execution: defining problem spaces, shaping flows and interactions, refining UI details, and iterating quickly based on learning. You’ll thoughtfully explore where AI can enhance the experience and whether it’s simplifying planning, surfacing insights, or guiding teams through technical decisions. This is an opportunity to work on meaningful challenges that have a real impact on how organizations evolve their digital workplaces. You’ll thrive here if you enjoy complexity, collaborate naturally with engineers and PMs, and care about delivering dependable, thoughtful user experiences that scale. Responsibilities: - Lead end-to-end design within your product team, from framing problems to refining final interactions; - Turn ambiguous or technical workflows into intuitive, purposeful experiences for IT professionals; - Design flows, interfaces, and interactions that simplify Microsoft 365 and cloud-migration scenarios; - Collaborate closely with PMs, engineers, and subject-matter experts to clarify scope and align on strategy; - Prototype, test, and iterate quickly to validate assumptions and strengthen solutions; - Use data, customer feedback, and product insights to guide decisions and improve outcomes; - Explore AI-driven opportunities that make migration and governance workflows more efficient, predictive, and reliable; - Contribute to improving the design workflow with new tools, innovation, and new methodologies; - Contribute to the evolution of our design system and help ensure consistency across ShareGate. A typical week?   You’ll move fluidly between strategic exploration, hands-on design, and close collaboration. Expect to: - Shape product direction during trio planning and discovery activities; - Translate customer needs and business opportunities into clear flows, wireframes, and prototypes; - Partner with engineering to refine scope, understand constraints, and uphold design quality throughout development; - Present in-progress work to teams and stakeholders for feedback during critiques and async reviews; - Review migration data, support trends, and user behavior patterns to inform decisions; - Refine interaction details and ensure thoughtful, cohesive hand-offs; - Document rationale and communicate decisions effectively across teams; - Utilize AI tools that increase your effectiveness in understanding our customers; - Prototype with AI prototyping tools regularly to communicate, test, and validate solutions. You’ll have autonomy, ownership, and a team that values thoughtful execution and continuous learning. What does your future team look like?   You’ll join a multidisciplinary team where designers are involved early, shape direction, and partner closely with engineering and product management. We care about clarity, rigor, and delivering experiences that genuinely help technical users succeed. Design here is collaborative, feedback-rich, and committed to raising the bar both in process and craft. What are the next challenges awaiting your team?   ShareGate is evolving rapidly, and the design problems ahead require both creativity and structured thinking. You’ll help tackle: - Enterprise-scale migration scenarios that push for clarity, predictability, and efficient execution; - Modernization of core experiences across ShareGate Migrate and our broader ecosystem; - A growing design system that supports new patterns, accessibility, and multi-product cohesion; - AI-native planning and guidance to help IT teams anticipate risks and make informed decisions. This is a role where you can influence not only how the product works today, but also how it evolves over the next several years. Qualifications - 6+ years designing B2B SaaS products within cross-functional teams; - Strong user instincts and confidence navigating ambiguous, technically complex problem spaces; - Proven ability to work across strategy, UX flows, UI design, and polished interaction details; - Ability to balance speed, technical constraints, and high-quality execution; - Experience designing for technical audiences (IT, admin tools, platforms) is a plus; - Experience designing or contributing to AI-powered experiences; - Clear communicator with strong storytelling skills, comfortable influencing product and engineering partners; - High attention to detail and a deep commitment to craft. Salary range: $120–$145k CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote