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All-in-one payments, fraud, chargebacks, and compliance platform.
Account Manager – Payments
Location
New York
Posted
73 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager – Payments
Breeze
• Own and drive expansion, retention, and long-term success for a portfolio of existing key merchant accounts • Execute on strategic account planning, QBRs (Quarterly Business Reviews), and client-facing product training • Partner cross-functionally with Sales and Product teams to achieve product adoption and client-led feature requests. • Build, improve, or maintain CRM systems, client health metrics, and standardized reporting workflows • Track and report on merchant churn rate, revenue growth and retention, client satisfaction, and adoption of new Breeze features • Support representing the voice of the customer internally and identifying cross/upsell opportunities
Job Requirements
- 3+ years of experience in Account Management, Customer Success, or a similar client-facing role, preferably within Payments/FinTech.
- Experience working in scale-up and high-growth environments, and growing strategic client relationships to drive revenue
- Comfortable working cross-functionally with global Sales, Product, Tech, Risk/Compliance teams
- Ability to manage multiple high-priority merchant accounts, internal stakeholders (executive level down), and complex client issues effectively
- Clear communication and collaboration skills
- A proactive, results-oriented, and excellent problem-solving mindset
Benefits
- 21 days of paid time off
- Access a comprehensive and flexible benefits program, including an annual medical allowance, productivity stipend, and wellness subsidy
- Participate in an annual company retreat designed to foster collaboration and connection across teams
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