LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. We are looking for a Senior Customer Success Associate to spearhead our Digital Customer Success program. This is a role designed for someone who thrives on efficiency, technology, and problem-solving. You will be the primary point of contact for our SMB customer segment, using data-driven insights to manage customer health at scale. This position is primarily reactive and tech-led. You will leverage our CS platform (Planhat) and ticketing system (Zendesk) to ensure our customers are supported, healthy, and renewing their partnerships with us. Core Responsibilities - Digital Program Management: Manage a high volume of SMB customers primarily through "one-to-many" communication and tech-touch workflows. - Health Monitoring & Intervention: Proactively monitor customer health scores in Planhat. When usage drops or "red flags" appear, you’ll reach out to provide targeted guidance and get them back on track. - Reactive Support & Resolution: Act as the first line of defense for incoming customer inquiries via Zendesk, ensuring timely resolutions and a seamless experience. - Commercial Ownership: Manage the end-to-end renewal process for your portfolio, including contract negotiations and administrative processing to maintain high retention rates. - Product Advocacy: Act as a "Risk Cloud" expert, helping customers navigate the platform and providing feedback to our Product team based on common friction points found in customer interactions. - Cross-Functional Collaboration: Partner with Sales when you identify expansion opportunities, work with Support to escalate technical bugs, and relay customer feedback to Product as needed. Requirements - 2+ Years Experience: Ideal for someone early in their career with a background in Customer Support, Customer Success, Sales Development, or Account Management roles - Tech Savvy: You aren't intimidated by new tools. Previous experience with Planhat, Zendesk, or Salesforce (or a strong desire to master them) is a huge plus. - Exceptional Multi-tasking: You can juggle a high volume of emails and tickets without letting details slip through the cracks. - Commercial Mindset: You are comfortable discussing contracts and renewals; you view retention and expansion as key metrics of success. - Clear Communicator: Whether it’s a quick email response or a renewal call, you can explain complex GRC concepts in a simple, friendly way. Curiosity: A drive to understand the "why" behind customer health data and a passion for helping users find value in SaaS product The anticipated on-target earnings range for the role is $88,000- $100,000 per year + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? - GRC stands for Governance, Risk, and Compliance - GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. - The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

• Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox • Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows • Drive increased product value realization across the customer base and improved user advocacy • Ensure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with Sales • Proactively flag and collaborate with CX or Product teams to resolve customer issues efficiently • Prepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updates • Maintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internally • Collaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth

Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative strategies to deliver results. Smadex is one of the fastest growing DSPs and we are adding talent to fuel our ambitious plans for 2026 and beyond. To help us maintain our strong position in the industry, we are looking for an Senior Client Success Manager to lead and develop a portfolio of clients across Europe. This is a remote position, with the possibility to relocate to Barcelona. Your mission:The final candidate will be the first point of contact for all your clients and your main focus will be to grow the partnerships together daily. This includes monitoring the performance of our user acquisition campaigns, optimising towards clients' KPIs and overachieving them. You will be responsible for finding key business development initiatives to grow your portfolio. The right candidate will be keen to work in a team, will be analytically strong, and have a problem-solving attitude. Your tasks and responsibilities: - Build and manage strategic partnerships within your portfolio - Identify growth opportunities and execute them to achieve goals - Enable decision-making with a data-driven strategy and valuable insights - Translate complex data analysis into simple language for clear communications - Offer new product features aligned with customers’ business stage - Lead client meetings and regular business reviews - Represent Entravision & Smadex externally and sell our in-house mobile advertising solution. Skills and requirements: - 3+ years of experience managing mobile performance-based user acquisition campaigns on programmatic is a MUST - Excellent communication skills (verbal and written) to develop strong relationships with your clients in English is a MUST - Timezone Compatibility: Based in a location compatible with our Barcelona HQ (CET +/- 2 hours) for seamless team collaboration. - Analytical, with a deep understanding of cohort analysis and customer acquisition metrics including ROAS, CPM, IPM, CPI, CPA. - Strong understanding of the mobile app industry: actors, media-buying, sellers, suppliers, MMP’s. - Proactive, disciplined, and highly organized with the ability to manage and prioritize multiple tasks simultaneously in a timely manner. - Positive attitude, passion for Apps, and a love for problem-solving. - Speaking Turkish or Russian is a PLUS Benefit package: - Join a high-energy, ambitious team dedicated to innovation. - A rewarding salary and benefits package tailored to your expertise. - Opportunities for international travel, including regular visits to our Barcelona headquarters. - Unlimited access to LinkedIn Learning to fuel your professional development. - Work alongside world-class marketers and engineers from 40+ countries in a fun environment. - Regular social events and team-building activities to keep us connected.

• Serves as the initial point of contact for customers seeking financial guidance related to retirement, personal insurance, savings and investment options. • Triage inbound calls and place prospects with financial planning and retirement planning advisors. • Handle calls from new customer prospects (via phone, video, email, etc.) to introduce the Advice Center and match customers with the appropriate advisor; refer complex inquiries to higher level staff. • Guide customers through the Transamerica customer experience; gather information and create customer profiles in order to identify and assess needs. • Schedule appointments with advisors for simple/routine customer requests. • Facilitate two-way communication with the advisor team to ensure customer needs are addressed in a timely manner. • Keep abreast of product offerings to better identify the value proposition to customers.