• Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox • Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows • Drive increased product value realization across the customer base and improved user advocacy • Ensure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with Sales • Proactively flag and collaborate with CX or Product teams to resolve customer issues efficiently • Prepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updates • Maintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internally • Collaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth

Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative strategies to deliver results. Smadex is one of the fastest growing DSPs and we are adding talent to fuel our ambitious plans for 2026 and beyond. To help us maintain our strong position in the industry, we are looking for an Senior Client Success Manager to lead and develop a portfolio of clients across Europe. This is a remote position, with the possibility to relocate to Barcelona. Your mission:The final candidate will be the first point of contact for all your clients and your main focus will be to grow the partnerships together daily. This includes monitoring the performance of our user acquisition campaigns, optimising towards clients' KPIs and overachieving them. You will be responsible for finding key business development initiatives to grow your portfolio. The right candidate will be keen to work in a team, will be analytically strong, and have a problem-solving attitude. Your tasks and responsibilities: - Build and manage strategic partnerships within your portfolio - Identify growth opportunities and execute them to achieve goals - Enable decision-making with a data-driven strategy and valuable insights - Translate complex data analysis into simple language for clear communications - Offer new product features aligned with customers’ business stage - Lead client meetings and regular business reviews - Represent Entravision & Smadex externally and sell our in-house mobile advertising solution. Skills and requirements: - 3+ years of experience managing mobile performance-based user acquisition campaigns on programmatic is a MUST - Excellent communication skills (verbal and written) to develop strong relationships with your clients in English is a MUST - Timezone Compatibility: Based in a location compatible with our Barcelona HQ (CET +/- 2 hours) for seamless team collaboration. - Analytical, with a deep understanding of cohort analysis and customer acquisition metrics including ROAS, CPM, IPM, CPI, CPA. - Strong understanding of the mobile app industry: actors, media-buying, sellers, suppliers, MMP’s. - Proactive, disciplined, and highly organized with the ability to manage and prioritize multiple tasks simultaneously in a timely manner. - Positive attitude, passion for Apps, and a love for problem-solving. - Speaking Turkish or Russian is a PLUS Benefit package: - Join a high-energy, ambitious team dedicated to innovation. - A rewarding salary and benefits package tailored to your expertise. - Opportunities for international travel, including regular visits to our Barcelona headquarters. - Unlimited access to LinkedIn Learning to fuel your professional development. - Work alongside world-class marketers and engineers from 40+ countries in a fun environment. - Regular social events and team-building activities to keep us connected.

• Serves as the initial point of contact for customers seeking financial guidance related to retirement, personal insurance, savings and investment options. • Triage inbound calls and place prospects with financial planning and retirement planning advisors. • Handle calls from new customer prospects (via phone, video, email, etc.) to introduce the Advice Center and match customers with the appropriate advisor; refer complex inquiries to higher level staff. • Guide customers through the Transamerica customer experience; gather information and create customer profiles in order to identify and assess needs. • Schedule appointments with advisors for simple/routine customer requests. • Facilitate two-way communication with the advisor team to ensure customer needs are addressed in a timely manner. • Keep abreast of product offerings to better identify the value proposition to customers.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Housing Coordinator SCHEDULE: Tuesday - Friday 10:30am–7:30pm EST , Saturday 9am-6pm EST PRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist—blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders. - Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support. - Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities. - Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options. - Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances. - Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines. - Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality. - Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs. - Draft and review lease agreements and related documents with attention to detail and policy compliance. - Enter and maintain accurate data in housing databases, CRM tools, and internal platforms. - Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively. - Handle multiple claims and assignments at once with professionalism and urgency. - Serves as the point of contact for VIP clientele. ADDITIONAL FUNCTIONS and RESPONSIBILITIES - Performs other duties as assigned. - Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred. Experience Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred. Skills & Knowledge - Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion. - High emotional intelligence with the ability to adapt tone and approach to diverse client situations. - Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms. - Advanced internet research capabilities to locate viable rental properties in limited markets. - Detail-oriented and organized with strong documentation habits. - Ability to multitask in a fast-paced environment with shifting priorities. - Negotiation and relationship management skills with vendors, property managers, and landlords. - Solutions-oriented mindset with a focus on timely, proactive service delivery. - Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus. - Bi-lingual English/Spanish a plus. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17-$18/hr. Always accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.