This is a remote position. Position Title: Dev Ops Application Engineer II Base Salary: $95,000 to $142,500 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  - Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Dev Ops Applications Engineer II supports the development, maintenance, and enhancement of business applications used across the organization. This role assists in troubleshooting issues, implementing application updates, and collaborating with cross‑functional teams to ensure systems operate efficiently and reliably. The Dev Ops Application Engineer II works closely with development, infrastructure, and security teams to ensure scalable environments, and continuous improvement across application operations. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Infrastructure Automation & Reliability · Automate infrastructure provisioning, configuration, and monitoring using modern DevOps tools and practices. · Implement and maintain observability solutions, including logging, monitoring, and alerting systems. · Monitor application performance and participate in efforts to optimize stability and efficiency. · Analyze recurring issues within legacy systems and contribute to long term remediation plans. Application Operations & Incident Management · Troubleshoot production issues, perform root-cause analysis, and implement long-term fixes. · Provide technical support for application issues, including troubleshooting, root cause analysis, and resolution. · Participate in on call or after-hours support as needed for critical application issues or deployments. · Monitor, troubleshoot, and coordinate application outages, ensuring timely communication and restoration of services. Collaboration, Integration & Lifecycle Management · Collaborate with development teams to optimize application performance, reliability, and scalability. · Support integration efforts between applications, databases, and third-party systems. · Work with senior engineers to implement best practices for application lifecycle management. Governance, Security & Documentation · Ensure security best practices are integrated into build, deployment, and operational processes · Leading CCB (Change Control Board) processes by preparing change requests, presenting impacts, and ensuring proper approvals before deployment. · Maintain documentation for systems, processes, and automation workflows. · Document application processes, configurations, and troubleshooting procedures. Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Bachelor’s degree in computer science or similar field or equivalent relevant experience. · Minimum of three (3) years of engineering experience working in and with cross-functional teams. · Minimum of three (3) years of experience working for large telecommunications company. · Moderate experience with the following applications / services: Confluence, Syslog, Apache, Tomcat, MRTG/Cacti, Oracle databases, SQL databases, Mongo DB and Cassandra DB. · Moderate experience with large dataset systems using Oracle databases, SQL databases and Mongo DB. · Understanding of Linux systems, networking fundamentals, and infrastructure automation · Experience with scripting languages such as Python, Bash, or PowerShell. Preferred Qualifications: · Experience with ticketing systems, application monitoring tools, or version control. Knowledge, Skills, and Abilities: · Strong organizational, multi-tasking, and prioritizing skills. · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines. · Ability to work within critical deadlines. · Ability to communicate affectively across multiple large organizational structures (Verbal / Email / TXT). Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

• Garantizar la estabilidad y la operación eficiente de la plataforma. • Implementar y mantener flujos de automatización y entrega continua.

• Own CI/CD infrastructure • Eliminate flakiness • Curate the test suite for speed • Improve developer experience by finding and fixing friction • Enable engineers to own their tests • Build release tooling

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We’re hiring a Senior AI Automation Engineer for Customer Success Operations. You’ll build the automation foundation that scales our CS organization to support 2–3x the number of Moveworks customers over the next 12 months—without scaling headcount linearly. This is a hands-on senior IC role: 75% building and deploying production systems, 25% architecting solutions and advising teams on automation best practices. You’ll work across both internal and customer-facing automations, using AI tools to build and deploy custom solutions that increase customer value while making our CS team significantly more efficient. You will focus not just on solving today’s problems but will build the automation playbook for how we operate at scale for the next few years. What You Will Do Build the AI Automation Foundation That Scales CS Architect and build the automation infrastructure that enables our Customer Success' teams ability to support 2–3x the number of customers. Create AI-powered tools that deliver insights at scale, automate mid-market and digital-touch engagement, and enable new operating models that drive best-in-class retention and cost-to-retain. Use AI to Transform CS Operations Use AI tools to build and deploy custom solutions for internal teams. Build plugins using Moveworks Agent Studio, create specialized assistants, and leverage analytics products to automate work for Customer Success, Professional Services, and Support. Our CS and PS teams are among the heaviest AI users in the Moveworks business unit and you’ll supercharge their capabilities with purpose-built tools and workflows. Enable Customer-Facing Automation and Value Delivery Your automations directly unlock our ability to spend more time with customers on what matters. By eliminating manual workflows around account research, insight delivery, and operational tasks, you free CS and PS to focus on building solutions with customers and driving adoption to help increase the value our customers realize from our products. Define the AI Automation Strategy Across Customer-Facing Teams Start with Moveworks Customer Success, then expand to Professional Services and Support. Build integrations with enterprise systems like ServiceNow and Microsoft Dynamics. Establish the patterns, platforms, and practices that scale across all customer-facing functions. You’re building the automation foundation and playbook for how we operate going forward. Ship Production Systems with High Cross-Functional Collaboration Partner with Moveworks Data Science on analytics pipelines, Finance on revenue automation, Security and Privacy on compliant integrations, and Product on platform capabilities. Work across systems like ServiceNow, Moveworks, Claude, Rocketlane, Outlook, and Snowflake to deliver impact. Day-to-Day Breakdown Build automation infrastructure (75% of your time) - Implement integrations across ServiceNow, Moveworks, Claude, Rocketlane, Outlook, and Snowflake to deliver impact. - Develop AI plugins, agents, and custom tools using Agent Studio and other AI tooling - Build and enhance automations that eliminate manual CS workflows and increase customer value - Ship production-ready solutions that scale with the business Architect and advise (25% of your time) - Design system integration approaches that are scalable and maintainable - Advise cross-functional partners on technical feasibility and best practices - Establish automation guidelines, standards, and patterns for future CS Ops engineering Partner cross-functionally - Collaborate with Data Science on data pipelines and analytics integrations - Work with Security and Privacy to ensure compliant automation practices - Partner with Finance on billing, revenue, and financial system integrations - Engage with Product teams to leverage platform capabilities Establish the foundation - As the founding automation engineer, define how we build, document, and maintain automations - Create knowledge and patterns that set up future CS Ops engineering for success - Identify and prioritize the highest-impact automation opportunities across internal and customer-facing workflows Qualifications Required - 7+ years building production systems, integrations, or business automation - Strong programming skills in Python, JavaScript, SQL, or similar languages - Experience architecting multi-system integrations and evaluating technical tradeoffs - Track record of shipping projects collaboratively across functions - Ability to work independently and navigate ambiguity - Experience with enterprise SaaS platforms such as ServiceNow, Snowflake, Claude, etc., - Hands-on experience building with AI tools, APIs, or agent frameworks Nice to Have - Experience in Customer Success Operations or Revenue Operations environments - Familiarity with Rocketlane, Snowflake, Slack, Outlook integrations, or similar CS tooling - Background in building customer-facing automations that drive adoption or value realization - Experience defining automation strategy or standing up a new engineering function from scratch Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote