• Own CI/CD infrastructure • Eliminate flakiness • Curate the test suite for speed • Improve developer experience by finding and fixing friction • Enable engineers to own their tests • Build release tooling

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We’re hiring a Senior AI Automation Engineer for Customer Success Operations. You’ll build the automation foundation that scales our CS organization to support 2–3x the number of Moveworks customers over the next 12 months—without scaling headcount linearly. This is a hands-on senior IC role: 75% building and deploying production systems, 25% architecting solutions and advising teams on automation best practices. You’ll work across both internal and customer-facing automations, using AI tools to build and deploy custom solutions that increase customer value while making our CS team significantly more efficient. You will focus not just on solving today’s problems but will build the automation playbook for how we operate at scale for the next few years. What You Will Do Build the AI Automation Foundation That Scales CS Architect and build the automation infrastructure that enables our Customer Success' teams ability to support 2–3x the number of customers. Create AI-powered tools that deliver insights at scale, automate mid-market and digital-touch engagement, and enable new operating models that drive best-in-class retention and cost-to-retain. Use AI to Transform CS Operations Use AI tools to build and deploy custom solutions for internal teams. Build plugins using Moveworks Agent Studio, create specialized assistants, and leverage analytics products to automate work for Customer Success, Professional Services, and Support. Our CS and PS teams are among the heaviest AI users in the Moveworks business unit and you’ll supercharge their capabilities with purpose-built tools and workflows. Enable Customer-Facing Automation and Value Delivery Your automations directly unlock our ability to spend more time with customers on what matters. By eliminating manual workflows around account research, insight delivery, and operational tasks, you free CS and PS to focus on building solutions with customers and driving adoption to help increase the value our customers realize from our products. Define the AI Automation Strategy Across Customer-Facing Teams Start with Moveworks Customer Success, then expand to Professional Services and Support. Build integrations with enterprise systems like ServiceNow and Microsoft Dynamics. Establish the patterns, platforms, and practices that scale across all customer-facing functions. You’re building the automation foundation and playbook for how we operate going forward. Ship Production Systems with High Cross-Functional Collaboration Partner with Moveworks Data Science on analytics pipelines, Finance on revenue automation, Security and Privacy on compliant integrations, and Product on platform capabilities. Work across systems like ServiceNow, Moveworks, Claude, Rocketlane, Outlook, and Snowflake to deliver impact. Day-to-Day Breakdown Build automation infrastructure (75% of your time) - Implement integrations across ServiceNow, Moveworks, Claude, Rocketlane, Outlook, and Snowflake to deliver impact. - Develop AI plugins, agents, and custom tools using Agent Studio and other AI tooling - Build and enhance automations that eliminate manual CS workflows and increase customer value - Ship production-ready solutions that scale with the business Architect and advise (25% of your time) - Design system integration approaches that are scalable and maintainable - Advise cross-functional partners on technical feasibility and best practices - Establish automation guidelines, standards, and patterns for future CS Ops engineering Partner cross-functionally - Collaborate with Data Science on data pipelines and analytics integrations - Work with Security and Privacy to ensure compliant automation practices - Partner with Finance on billing, revenue, and financial system integrations - Engage with Product teams to leverage platform capabilities Establish the foundation - As the founding automation engineer, define how we build, document, and maintain automations - Create knowledge and patterns that set up future CS Ops engineering for success - Identify and prioritize the highest-impact automation opportunities across internal and customer-facing workflows Qualifications Required - 7+ years building production systems, integrations, or business automation - Strong programming skills in Python, JavaScript, SQL, or similar languages - Experience architecting multi-system integrations and evaluating technical tradeoffs - Track record of shipping projects collaboratively across functions - Ability to work independently and navigate ambiguity - Experience with enterprise SaaS platforms such as ServiceNow, Snowflake, Claude, etc., - Hands-on experience building with AI tools, APIs, or agent frameworks Nice to Have - Experience in Customer Success Operations or Revenue Operations environments - Familiarity with Rocketlane, Snowflake, Slack, Outlook integrations, or similar CS tooling - Background in building customer-facing automations that drive adoption or value realization - Experience defining automation strategy or standing up a new engineering function from scratch Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We are looking for a Staff Software Engineer, Full-Stack to provide architectural leadership and hands-on expertise across all layers of our Grading Operations platform. Your primary responsibility will be ensuring the stability, performance, and operational excellence of these complex, mission-critical applications and the robust backend services that support them. As a Staff Engineer, you will apply your full-stack expertise to maintain, enhance, and optimize existing systems, tackling complex technical debt and high-impact issues to streamline throughput in a mission-critical environment. Beyond hands-on development, you will be expected to drive architectural decisions, strategizing on long term technical strategy, and mentor the team. This role is crucial for strategic change, leading complex projects that integrate new technologies like AI/ML solutions and guiding the evolution of our grading workflows as we plan for future system scaling and modernization. You will define how we maximize efficiency and usability across our existing tools, ensuring the technology backbone of our multi-million dollar business is world-class. What You’ll Do: - Participate across the entire software development lifecycle, taking features from concept to production release - Maintain and extend the current tech stack, primarily .NET C#, with additional solutions in Python and a Vue.js-based frontend. - Communicate with Product and other stakeholders to develop business requirements - Collaboratively create solutions with other teams - Troubleshoot software issues and debug a large codebase - Develop and execute unit and integration tests - Contribute to technical documentation to increase maintainability of software assets Who You Are: - 10+ years of software engineering industry experience building backend software, with exposure to microservices - Experience using Python for production-grade applications - Experience using strongly typed languages (C#, Java, etc) is a plus - Experience architecting systems (service-oriented, event-driven, distributed systems, cloud) as well as hands-on development experience - Familiar with client-side frameworks, such as Vue.js or React. - Data modeling and database design expertise; Postgres and/or SQL Server is a plus - Experience configuring and using DevOps tooling such as Kubernetes, Helm, Terraform, AWS stack - Experience working cross-functionally with Product partners - Possess strong technical, analytical, troubleshooting, and communication skills with the ability to visualize and document processes - Proficient at using appropriate security, documentation, and/or monitoring best practices Candidates must be authorized to work in the United States. Salary Range: The salary range for this position is $209,186 - $258,903. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. Reasons To Join Us: - Health Insurance: All employees are eligible to enroll in Medical, Dental, and Vision - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: We offer a flexible vacation policy for our employees - Holiday Pay: All employees are eligible for nine company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

• Lead Technical Initiatives: Drive key technical initiatives focused on improving the reliability, performance, and scalability of our critical systems, often leading technical aspects within projects. • Architect and Implement Advanced Solutions: Design and implement sophisticated resilient and scalable solutions, leveraging your deep understanding of distributed systems. • Master Troubleshooting and Optimization: Lead complex troubleshooting efforts, identify deep-seated root causes, and implement advanced optimizations. • Build and Evangelize Automation: Develop and champion the adoption of robust automation frameworks and tools, potentially guiding more junior engineers in their development. • Elevate Observability Practices: Design and implement comprehensive and insightful monitoring and logging solutions, ensuring actionable insights are available across teams. • Provide Leadership in Incident Management: Take a leadership role in incident response, providing critical technical direction and mentorship during high-pressure situations. • Champion Post-Mortem Excellence: Lead and contribute to in-depth blameless post-mortem analyses, driving significant improvements based on learnings. • Mentor and Guide Team Members: Share your extensive knowledge and experience to mentor and guide other SREs and engineers, fostering their technical growth.