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Hotel Engine logo
Hotel Engine

Innovating business travel with a free-to-use hotel booking platform.

Event Sales Coordinator

EventsEventsFull TimeRemoteJuniorTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

71 days ago

Salary

$75K / year

Seniority

Junior

1 yr expEnglish

Job Description

Event Sales Coordinator

Hotel Engine

• Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion. • Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed. • Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority. • Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively. • Qualify and actively pursue inbound group travel leads to drive booking conversions. • Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed. • Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time. • Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution. • Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues. • Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders.

Job Requirements

  • 1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
  • Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
  • Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms.
  • Strong organizational abilities to manage multiple accounts and deadlines; excellent communication skills for proactive client engagement and cross-team collaboration.
  • Driver, not passenger — self-driven with a hunter mentality who takes full ownership and relentlessly pursues results; curious and data-informed to identify client needs and growth opportunities; adaptable and thrives in a fast-paced, evolving environment.
  • Customer-obsessed with a passion for delivering exceptional service; collaborative team player with a relentless will to win and exceed goals.

Benefits

  • Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
  • Check out our full list at http://engine.com/culture.

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