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Innovating business travel with a free-to-use hotel booking platform.
Event Sales Coordinator
Location
United States
Posted
71 days ago
Salary
$75K / year
Seniority
Junior
Job Description
Event Sales Coordinator
Hotel Engine
• Own and convert inbound group travel leads by proactively reaching out to engage clients and guiding them through the booking process to completion. • Own the coordination of timelines, hotel communication, and key logistics — including gathering RFPs — to ensure group bookings are successfully executed. • Proactively resolve booking challenges—such as budget changes, shifting guest needs, or timeline adjustments—while keeping customer satisfaction a top priority. • Guide new prospects through the event booking process with the goal of converting interest into confirmed bookings, while educating them on how to use the platform effectively. • Qualify and actively pursue inbound group travel leads to drive booking conversions. • Identify and act on upsell or cross-sell opportunities by engaging clients directly and collaborating with the broader sales team as needed. • Ensure all client activity, booking progress, and event details are accurately tracked in our CRM and internal tools in real time. • Work closely with Sales, Customer Success, and Supplier Relations to align on group booking details, resolve roadblocks, and ensure seamless execution. • Take ownership of all communication by proactively updating internal teams and clients with timely, clear information on booking status and any issues. • Surface recurring challenges and propose process improvements to streamline the group booking experience for both clients and internal stakeholders.
Job Requirements
- 1–3 years of experience in a customer-facing role (events, hospitality, sales support, SDR, customer success, etc.)
- Proven background in high-volume, customer-facing roles that blend sales and service — such as inside sales, sales development, event coordination, or customer success; (experience in travel, hospitality, or SaaS preferred.)
- Comfortable using CRM tools (Salesforce, HubSpot) and modern productivity platforms.
- Strong organizational abilities to manage multiple accounts and deadlines; excellent communication skills for proactive client engagement and cross-team collaboration.
- Driver, not passenger — self-driven with a hunter mentality who takes full ownership and relentlessly pursues results; curious and data-informed to identify client needs and growth opportunities; adaptable and thrives in a fast-paced, evolving environment.
- Customer-obsessed with a passion for delivering exceptional service; collaborative team player with a relentless will to win and exceed goals.
Benefits
- Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Check out our full list at http://engine.com/culture.
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