PRO LC GROUP

• This is a remote position. • This remote role focuses on coordinating event details and organizing destination-based experiences from start to finish. • Responsibilities include managing schedules, assisting with planning activities, communicating with clients through phone, email, and chat, and ensuring all details are accurate and up to date. • The position involves supporting a variety of tourism and event-related services while maintaining organization, efficiency, and a positive client experience.

• Coordinate and manage logistics for sports events and campaigns • Communicate effectively with clients, vendors, and internal teams • Assist with scheduling, budgeting, and resource allocation • Support marketing and promotional activities related to sports events • Plan and coordinate customized sports event getaways • Book flights, accommodation, transportation, and event tickets • Tailor experiences to meet each client’s preferences and budget • Stay informed on industry updates, destination options, and scheduling changes • Communicate professionally with clients before and after their trips • Maintain accurate records and handle changes or issues as needed

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance • Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support • Deliver clear guidance by identifying client needs and walking them through the best available options • Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements • Collaborate with internal teams to help resolve escalated or complex situations professionally • Ensure a smooth and satisfying client experience through proactive follow-up and support

• Assist with coordinating client-facing activities such as scheduling, communications, and event-related support • Help confirm important details, keep schedules organized, and ensure clients enjoy a smooth and professional experience • Communicate with clients via email, chat, and phone in a professional manner • Assist with event-related tasks such as confirming schedules, appointments, and itineraries • Keep accurate records of client updates and interactions • Collaborate with internal teams to resolve time-sensitive needs • Ensure smooth coordination and a positive client experience

• Managing daily service requests • Assisting with scheduling, follow-ups, and form processing • Responding to basic inquiries and messages in a timely manner • Providing general admin and operations support • Maintaining clear and organized task flow

• Coordinate and manage logistics for sports events and campaigns • Communicate effectively with clients, vendors, and internal teams • Assist with scheduling, budgeting, and resource allocation • Support marketing and promotional activities related to sports events • Plan and coordinate customized sports event getaways • Book flights, accommodation, transportation, and event tickets • Tailor experiences to meet each client’s preferences and budget • Stay informed on industry updates, destination options, and scheduling changes • Communicate professionally with clients before and after their trips • Maintain accurate records and handle changes or issues as needed

• Provide friendly and professional customer support through multiple channels. • Respond to inquiries via email, chat platforms, and other support channels. • Enter and update customer information accurately in internal systems. • Troubleshoot and resolve customer questions efficiently. • Collaborate with the team to improve processes and customer satisfaction.

• Communicate professionally with clients via email, chat, and phone • Support coordination tasks such as confirming schedules, appointments, and timelines • Maintain accurate records of client communications and updates • Work closely with internal teams to address time-sensitive requests • Help ensure a seamless process and positive overall experience

• Respond to customer questions through phone, email, or chat • Provide clear information about products and services • Document interactions in the system accurately • Assist with simple troubleshooting and problem solving • Follow company guidelines for quality and communication • Maintain a positive, patient, and helpful attitude at all times