Requisition Number: 103908 Service Desk Representative Location: You will have the flexibility to work fully remote from anywhere across [location] Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. - Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. - Respond to all Customer requests in timely and professional manner. - Instruct end users in the appropriate use of equipment, software, and/or reference materials. - Assist with all aspects of technical support, including on-site visits as needed. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for - Two-year Associate Degree (field related) or equivalent experience required. - Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred. - Must have a comprehensive knowledge of computer hardware/software concepts. - This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Iowa (US-IA) || United States (US) || IT Infrastructure & Support || None || Remote ||

• Oversee an assigned geographic area with autonomy. • Focus on building and maintaining strong relationships with employers in the allied healthcare sector. • Use market insights and CRM data to identify high-potential employer partnerships and create meaningful employment opportunities for graduates. • Proactively engage potential employer partners through cold calling and effectively utilize the internal lead management system to expand the employer network. • Develop and grow new and existing relationships within the healthcare industry to proactively identify future job opportunities for graduates. • Align graduates with well-qualified allied healthcare job opportunities and maintain relationships with employer partners to ensure actionable pre- and post-interview feedback is captured to best assist graduates with getting hired. • Ensure timely, accurate, and compliant documentation of graduate interactions, employer engagements, job orders, interview outcomes, and successful placements. • Consistently meet or exceed departmental performance metrics, including call volume, interviews, hires, and monthly placement goals.

• Identify, qualify, and acquire large, strategically aligned partners through outbound prospecting. • Build and maintain a strong pipeline, converting leads into engaged customers efficiently. • Research target organisations and connect with key decision-makers via email, phone, and in-person meetings. • Collaborate closely with internal teams to support smooth partner transitions and long-term growth. • Maintain accurate records and sales activity in Salesforce to track progress and inform future outreach. • Handle multiple high-volume activities while keeping communication clear and proactive. • Lead partner handoff by following implementation guidelines and coordinating with onboarding teams. • Contribute to cross-functional initiatives and special projects as assigned by the Head of Sales & Partnerships.

• Identify and qualify potential new customers through various channels, including cold calling, email campaigns, and social media outreach. • Build and maintain relationships with potential and existing customers to promote our products and services. • Collaborate with the sales team to develop and execute strategies to increase sales and revenue. • Conduct market research to identify new opportunities and stay up-to-date with industry trends. • Work closely with the Growth and Expansion team to develop and implement lead generation campaigns. • Maintain accurate records of all sales and customer interactions in our CRM system. • Attend trade shows, conferences, and other industry events to promote our products and services.