• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. • Escalate wisely: Engage the Engineering team when things get spicy. • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual As a Technical Support Engineer, you will provide technical support for the startup, operation, and service of Trane Commercial Catalog/Custom Air Handling equipment, which includes various Data Center AHUs, VAV Terminal Air Units, and applicable unit controls. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As an Airside Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various HVAC systems such as: Indoor and Outdoor air handlers, Gas and Electric Heat, coil circuiting and operation, VAV terminal air units, and unit applied controls. Engineers in this role must have extensive field experience, giving them the knowledge required to remotely guide customers through equipment and describe what they are seeing, keep customers safe by evaluating their skill level, and confidently determine the best course of action. Will need to demonstrate an ability to apply basic electrical theory, unit-level controls, airflow dynamics, and basic refrigeration theory, as well as their field experience. What you will do:    - Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting of a wide variety of HVAC Airside & Terminal products. - Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action to put the customer first. - Daily, required to make pivotal decisions regarding the dispensation of company resources to resolve customer issues. - Manage and leverage relationships with manufacturing site teams as well as field offices. - During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner. - Responsible for determining the level of experience of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means. - Documents work by following pre-defined procedures and completing documentation of support given. - As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company. - Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins. What you will bring:  - 5+ years of experience preferred but not required in servicing HVAC equipment and systems. - Associates or Bachelors degree is preferred but not required. - Professionally trained on various Trane equipment. - Ability to travel up to 10%. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to understand and apply temperature and pressure theories as well as basic electrical theories and applications. - Operating knowledge of Microsoft office software and working proficiency with a handheld computer (i.e. Smartphone, iPad). - Ability to manage support cases within Zendesk (Customer Support Software) - While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: - Excellent written and verbal communication. - Ability to troubleshoot complex refrigeration and electrical systems. - Keeps current on Trane Airside & Terminal Commercial products concerning installation, operation, maintenance, service, and repair. - Additional knowledge of BAS systems would be beneficial but not required. - Adaptable and possesses the ability to prioritize multiple high-priority customer cases. - Flexibility to work extended hours on occasionally, when jobsite travel or remote support is required for our customers. - Ability to meet short- and long-term deadlines. - Effectively meet the needs of internal and external customers. - Ability to work regularly and dependably. - Ability to function in a team environment. - Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers. - Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment Annual Base Salary Range or Hourly Base Pay Range: $69,600.00 - $124,950.00Compensation Type: SalaryIncentive Eligible: NoSales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

• General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration. • Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems. • Support pre-sales activities for designing and scoping new customer engagements. • Quality check existing support team work. • Implementing ways to automate and improve repetitive processes. • Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. • Ability to deal with ambiguity and juggle multiple tasks at once. • Ability to conduct an AWS Well-Architected Framework Review. • Participate in a 24x7 on-call rotation. • Mentor existing junior Support Engineers.

Description User Support & Onboarding • Handle onboarding/offboarding processes, account provisioning, and device configuration. • Assist with Microsoft Intune Autopilot setup and remote deployment of devices. Ticket & Asset Management • Document all support interactions and resolutions in the ticketing system. • Maintain accurate inventory of IT assets using our ITSM platform. Collaboration & Escalation • Work closely with the Director of IT and other IT team members to escalate complex issues. • Coordinate with external vendors and software providers for specialized support. • Deliver exceptional support with a focus on responsiveness and clarity. • Provide guidance and training to end-users on IT tools and best practices. Required Skills & Qualifications • 2+ years of IT help desk experience and 3+ years in customer service or technical support. • Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools. • Familiarity with VOIP/cloud-based phone systems and IT security best practices. • Experience with Jira Service Desk, Tactical RMM, and Splashtop preferred. • Excellent communication skills and ability to research and resolve issues independently. • Associate degree in IT or equivalent experience preferred. Skills Windows, Help desk support, Support, Troubleshooting Top Skills Details Windows,Help desk support,Support,Troubleshooting Additional Skills & Qualifications • Deliver exceptional support with a focus on responsiveness and clarity. • Provide guidance and training to end-users on IT tools and best practices. Required Skills & Qualifications • 5+ years of IT help desk experience and 3+ years in customer service or technical support. • Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools. • Familiarity with VOIP/cloud-based phone systems and IT security best practices. • Experience with Jira Service Desk, Tactical RMM, and Splashtop preferred. • Excellent communication skills and ability to research and resolve issues independently. • Associate degree in IT or equivalent experience preferred. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Durham, NC. Pay and BenefitsThe pay range for this position is $23.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.