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Reduce Risk with AI-Powered ASPM
Director, Customer Success
Location
United States
Posted
72 days ago
Salary
0
Seniority
Lead
Job Description
Director, Customer Success
ArmorCode Inc.
• Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled. • Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices. • Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed. • Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence. • Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization. • Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams. • Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit.
Job Requirements
- Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment.
- Strong knowledge of the Application Security and Vulnerability Management domain.
- Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.)
- Demonstrated ability to lead a team in a fast-paced, high-growth environment.
- Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus.
Benefits
- This is a high-impact, high-visibility leadership role where you directly influence both customer outcomes and ArmorCode's revenue.
- You will manage a powerful portfolio / team combining strategic CSMs and technical CSEs, allowing you to mentor and foster deep professional growth across the team.
- Operate as an executive-level partner to customers and a critical voice internally, helping to shape the Product roadmap.
- You will deepen your expertise in cutting-edge security fields while enjoying a competitive compensation package and a culture defined by our 5H values.
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