• Serve as the main point of contact for a portfolio of mid-market and enterprise accounts. • Build strong relationships with key stakeholders to drive satisfaction and loyalty. • Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform. • Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities. • Address objections and clearly articulate the ROI of Spellbook’s solutions. • Design and send targeted emails to engage legal professionals resistant to traditional meetings. • Deliver tailored presentations and product demonstrations to meet client needs. • Analyze usage data to identify patterns, drive engagement, and demonstrate ROI. • Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities. • Troubleshoot technical issues, collaborating with support and product teams to resolve them. • Act as the customer’s advocate, providing feedback to internal teams to improve our product. • Other responsibilities as required.

Summary Job Description: Baptist Health is looking for Employee Health Nurse - Lead to join our team. This is primarily a remote position that may require traveling to either New Albany, IN or Louisville, KY The Lead plays a vital role within Employee Health Services (EHS), working in partnership with the EHS manager to ensure the effective coordination and delivery of both routine and special program services for employees across the health system. This role is essential for supporting the EHS team in facilitating the delivery of high-quality, convenient, and efficient services in line with the organization’s mission, vision, and values. This position requires strong organizational skills, effective communication, flexibility, participation in after-hours administrative call, and periodic travel across the health system. Key responsibilities include oversight and support of EHS team members: overseeing team attendance schedules, daily assignments and productivity, coordinating orientation and preceptorship for new staff, collecting licensing, education and compliance data, assisting in development and refining of workflows tailored to each program focuses, delivering clear consistent communication and training, fostering a positive, collaborative work environment that adheres to departmental policies, scope of nursing practice, and Infection Prevention and Control standards, assisting the manager with team development, accountability, coaching and remediation, monitoring service quality, accuracy of documentation, and productivity, oversight of department resources including, equipment, supply par levels, and clinic presentation. The Lead is instrumental in ensuring adequate program appointment availability, response to workplace exposures, planning and support of organizational initiatives such as the annual influenza vaccine drive or health screenings, employee safety & workplace accommodations, acute care services, and coordination, training, and oversight of resources outside of EHS supplementing EHS program services (i.e., fit testers, flu bees, etc.). Additional responsibilities include identifying and addressing operational and clinical issues, escalating concerns to management as needed. The lead adapts to changing priorities and responsibilities based on organizational needs, assists with day-to-day team tasks, participates in after-hours administrative call rotation and serves as acting manager in the absence of the EHS manager, ensuring continuity of operations. Will travel to various Baptist Health facilities. Requirements - RN required. BSN preferred. - Current multi-state licensure for Indiana and Kentucky Board of Nursing. - BLS required. - Minimum of 3-5 years of clinical experience as a RN - Experience as a preceptor, lead, or supervisor preferred. - Employee Health, Workers Compensation, Safety, Wellness, and Acute Care knowledge and experience preferred. Work Experience Relevant Work ExperienceEducation If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Summary Job Description: Baptist Health is looking for Employee Health Nurse - Lead to join our team, This is primarily a remote position that may require traveling to either Louisville or Lexington The Lead plays a vital role within Employee Health Services (EHS), working in partnership with the EHS manager to ensure the effective coordination and delivery of both routine and special program services for employees across the health system. This role is essential for supporting the EHS team in facilitating the delivery of high-quality, convenient, and efficient services in line with the organization’s mission, vision, and values. This position requires strong organizational skills, effective communication, flexibility, participation in after-hours administrative call, and periodic travel across the health system. Key responsibilities include oversight and support of EHS team members: overseeing team attendance schedules, daily assignments and productivity, coordinating orientation and preceptorship for new staff, collecting licensing, education and compliance data, assisting in development and refining of workflows tailored to each program focuses, delivering clear consistent communication and training, fostering a positive, collaborative work environment that adheres to departmental policies, scope of nursing practice, and Infection Prevention and Control standards, assisting the manager with team development, accountability, coaching and remediation, monitoring service quality, accuracy of documentation, and productivity, oversight of department resources including, equipment, supply par levels, and clinic presentation. The Lead is instrumental in ensuring adequate program appointment availability, response to workplace exposures, planning and support of organizational initiatives such as the annual influenza vaccine drive or health screenings, employee safety & workplace accommodations, acute care services, and coordination, training, and oversight of resources outside of EHS supplementing EHS program services (i.e., fit testers, flu bees, etc.). Additional responsibilities include identifying and addressing operational and clinical issues, escalating concerns to management as needed. The lead adapts to changing priorities and responsibilities based on organizational needs, assists with day-to-day team tasks, participates in after-hours administrative call rotation and serves as acting manager in the absence of the EHS manager, ensuring continuity of operations. Will travel to various Baptist Health facilities. Requirements - RN required. BSN preferred. - Current multi-state licensure for Indiana and Kentucky Board of Nursing. - BLS required. - Minimum of 3-5 years of clinical experience as a RN - Experience as a preceptor, lead, or supervisor preferred. - Employee Health, Workers Compensation, Safety, Wellness, and Acute Care knowledge and experience preferred. Work Experience Relevant Work ExperienceEducation If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

At the heart of our Digital Engagement team is a simple belief: when people receive the right message at the right time, better health becomes possible. As a Customer Engagement Strategist, you will help shape experiences that guide customers to the care and programs they need—when they need them—improving health outcomes while lowering the total cost of care. You will join a passionate, cross‑functional team of ambitious and compassionate experts who combine data, behavioral science, and modern marketing practices to drive meaningful behavior change at scale. This is a role for a strategic thinker who loves to test, learn, and grow—and who thrives in a fast‑moving, Agile environment. Responsibilities - Drive measurable behavior change by identifying, testing, and scaling high‑value customer engagement opportunities aligned to business, product, and digital priorities. - Define customer‑centric, data‑driven engagement strategies, including target populations, use cases, channels, frequency, and success metrics. - Design and map end‑to‑end, multichannel customer journeys across email, SMS, push, web, mobile, and offline touchpoints. - Lead A/B/n experimentation by owning hypotheses, test briefs, measurement plans, and documented learnings. - Partner closely with product, analytics, technology, and delivery teams to execute experiments from concept through launch. - Build trusted relationships with cross‑functional partners to align strategy, remove obstacles, and accelerate impact. - Translate insights into action by applying learnings to improve current campaigns and inform future strategies. - Create clear internal documentation and communications that enable alignment, transparency, and shared learning. - Manage approvals efficiently while maintaining momentum and quality. Qualifications Required Qualifications - Minimum 5 years of experience in consumer or customer engagement strategy across multiple channels (email, SMS, push, direct mail, agent, web, and mobile). - Experience in product marketing, customer relationship marketing, or a closely related discipline. - Hands‑on experience designing and executing direct‑to‑consumer behavior change initiatives. - Strong written and verbal communication skills, with the ability to influence across levels and functions. - Experience working in Agile or rapid test‑and‑learn environments. - Comfort partnering with data and analytics teams to support both campaign measurement and strategic planning. - Working knowledge of behavioral science principles and how they apply to customer engagement. - A collaborative, growth‑oriented mindset with a proactive approach to problem solving. Preferred Qualifications - Bachelor’s degree or equivalent practical experience (degree preferred, not required). - Experience with tools such as Confluence, Jira, Figma, Aurelius, or Tableau. - Familiarity with Customer Data Platforms (CDPs) or CRM tools such as Teradata, Redpoint Interactive, or Braze. - Experience working closely with communications delivery and execution teams. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 108,400 - 180,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.