• Build Salesforce solutions on Salesforce Service Cloud, Salesforce Communities and Knowledge • Develop end to end Salesforce solutions using Configuration and Customization - APEX Class, Triggers, Visualforce pages, Lightning components etc. • Automate business processes using Salesforce automation tools • Participate in daily scrum meetings, analyze assigned user stories, identify/resolve gaps in functional user stories/business requirements • Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code • Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage

• Lead the application development in Saleforce.com platform including architecture, design, coding, configuration, maintenance and installation • Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans) • Working closely with the business teams involving discussing trade-offs with other technology such as .NET versus the code in place, or mapping the functional requirements to Salesforce functionality • Develop Medium to Complex SF solutions to ensure that best practices are followed and the best data solutions are provided. • Create technical plans and strategies with other IT team members, developing solutions to address any agency-wide issues and making business processes more efficient. • Conduct workshops/training for other team members in the IT Team to gain a detailed understanding of the Salesforce Solution, business requirements and Salesforce Platform Capabilities. • Produce Technical documentation and help testing team.

• Facilitates collaboration with the Salesforce Administrators and Developers to validate business requirements and review proposed technical designs, including any considerations (e.g., security, scalability, limits) • Conducts peer review of any designed builds • Develop/Review/understand Apex (classes and triggers), Visualforce, (based on specific requirements) to extend Salesforce as needed to support business requirements of higher degree and complexity • Serves as part of the Salesforce team developing Custom User Interfaces, including Visualforce pages/Lightning pages, Aura Components, and Lightning Web Components • Use Salesforce APIs to integrate with other systems used in the organization • Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development • Take ownership of project development release cycles to implement and deploy new/updates to existing applications and code • Collaborate with IT / Developers for other systems as needed to integrate across the business • Implements and optimizes data validation, deduplication, and cleansing strategies to ensure high-quality data in Health Cloud • Ensures HIPAA, SOC2, and general Salesforce security best practices are consistently applied, including field-level security, encryption, and audit logging. • Troubleshoots governor limits, optimize SOQL queries, and design scalable batch/async processing solutions. • Demonstrates a proactive attitude to Salesforce enhancements and bringing existing code into best practices • Ability to write, interpret, and audit technical specifications

• Lead end-to-end Salesforce solution architecture across Manufacturing Cloud, CPQ/RCA, and B2B Commerce • Design scalable, secure, and high-performance architectures integrating Salesforce with ERP, OMS, PLM, Data Lakes, and third-party applications • Ensure solutions follow Salesforce Well-Architected Framework and best practices for multi-cloud deployments • Act as the technical authority for Salesforce implementations—guiding developers, admins, and integration specialists • Provide hands-on development guidance for complex Apex, LWC, flows, API integrations, and custom data models • Review and approve technical designs, integration patterns, and data migration strategies • Lead configuration and customization of Manufacturing Cloud features including Sales Agreements, Account-Based Forecasting, and Program Management • Design data models and process flows for manufacturing-specific scenarios such as channel sales, supply chain planning, and partner collaboration • Architect complex product configuration models, pricing rules, discounting strategies, and approval workflows • Oversee migration strategies from legacy CPQ tools to Salesforce CPQ/RCA • Optimize performance for large data volumes and high transaction loads • Design B2B Commerce storefronts with optimized product catalogs, pricing, account hierarchies, and self-service order management • Integrate commerce processes with CPQ and ERP for end-to-end quote-to-cash automation • Collaborate with business stakeholders to translate requirements into technical designs • Present architecture solutions to executives, technical teams, and business sponsors • Serve as a trusted advisor to clients on Salesforce roadmaps and ROI • Establish coding standards, CI/CD pipelines, and DevOps best practices • Ensure compliance with security, privacy, and regulatory requirements in manufacturing industries.