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Defense Unicorns

We help mission-focused heroes solve the world’s biggest software challenges.

Platform Engineer – Customer Success

Platform EngineerPlatform EngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

73 days ago

Salary

$123.3K - $166.8K / year

Seniority

Senior

Job Description

Platform Engineer – Customer Success

Defense Unicorns

• Possess strong proficiency with Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management. • Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors. • Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments. • Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments. • Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments. • Serve as the primary technical interface for customers, providing guidance, troubleshooting, and resolution of complex UDS issues. • Develop and deliver technical training content tailored to customer needs, including remote and on-site sessions demonstrating platform features and best practices. • Coordinate customer onboarding and ensure smooth adoption of UDS deployments. • Gather feedback from customers and the community to provide actionable insights to internal teams, improving products, services, and deployment processes. • Collaborate with cross-functional teams to experiment with new tools, techniques, and strategies for improving deployment efficiency and customer outcomes. • Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement. • Experiment with new tools, techniques, and technologies to improve growth outcomes. • Contribute to a culture of innovation and continuous improvement within the organization.

Job Requirements

  • Proven experience as a Platform Engineer or similar role, with a focus on system architecture and development.
  • Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for cloud and on-prem clusters.
  • Hands-on experience with Azure AKS, AWS EKS, or on-perm Kubernetes (e.g RKE2, K3s, OpenShift).
  • Experience with Helm, GitOps, and Infrastructure-as-Code (Terraform, OpenTofu) for infrastructure, cluster provisioning and lifecycle management.
  • Knowledgeable about DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub.
  • Comfortable serving as the primary technical interface for customers, providing architecture guidance, production support, and platform expertise.
  • Strong analytical skills and the ability to interpret complex data for informed decision-making.
  • Excellent communication skills and effectiveness in a remote team environment.
  • Self-motivated, proactive, and able to work independently with minimal supervision.
  • Willingness to travel as needed for on-site training and support.
  • DoD IAT Level II certification (such as Security+).
  • A DoD Secret or higher clearance is not required but preferred.

Benefits

  • Medical/Dental/Vision
  • Premiums are 100% Company Paid
  • Health Reimbursement Account
  • Life Insurance
  • Disability Insurance
  • 401k Retirement Plan
  • Company Stock Options
  • Home Office Budget
  • We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
  • Paid Parental Leave
  • Reimbursement for approved trainings/subscriptions
  • Conferences (travel, lodging, and fees)

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