• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. • Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. • Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. • Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. • Support client success planning and identify opportunities to expand client engagement through additional products or services. • Partner with Client Success leadership to escalate and resolve complex client challenges. • Track and report on client performance metrics and service level agreements. • Help define and implement best practices for account management, reporting, and client communication. • Stay informed about industry trends and competitive developments to help guide clients effectively. • Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support. • Manage coordination, tracking and reporting of all things related to customer projects. • Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams. • Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). • Own customer operations project management processes, tools, reference materials and cross functional usage. • Monitor project status and success throughout the entire project lifecycle. • Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders. • Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team. • Identify, define and execute process improvements in line with department needs and organizational goals. • Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

• Location: Remote - International • Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) • Employment Type: Full-Time, Long-Term • We connect professionals around the world with full-time remote opportunities inside U.S.-based companies. • Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. • We look for people who want stability, growth, and a place where their work actually matters. • Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number. • This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.

• Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders • Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process • Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value • Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite • Lead executive‑level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday’s capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy‑in across the C‑suite and functional leaders • Act as a consultative advisor, diving deep into a customer’s business to diagnose problems and position Workday’s AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses • Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes • Maintain deep, current expertise on the AI market—including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics—and use this to sharpen how we position Workday AI • Execute AI GTM programs and plays that can be scaled across regions, segments, and industries • Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises • Provide structured, customer‑backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI • Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards • Contribute to developing and refining field‑ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success • Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday’s voice in the AI market