• Location: Remote - International • Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST) • Employment Type: Full-Time, Long-Term • We connect professionals around the world with full-time remote opportunities inside U.S.-based companies. • Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. • We look for people who want stability, growth, and a place where their work actually matters. • Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number. • This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.

• Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders • Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process • Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value • Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite • Lead executive‑level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday’s capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy‑in across the C‑suite and functional leaders • Act as a consultative advisor, diving deep into a customer’s business to diagnose problems and position Workday’s AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses • Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes • Maintain deep, current expertise on the AI market—including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics—and use this to sharpen how we position Workday AI • Execute AI GTM programs and plays that can be scaled across regions, segments, and industries • Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises • Provide structured, customer‑backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI • Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards • Contribute to developing and refining field‑ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success • Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday’s voice in the AI market

• Eigenverantwortliche Beratung und strategische Weiterentwicklung unserer Kund:innen rund um CRM-Strategien, E-Mail-Marketing, Marketing Automation und datengetriebene Kampagnen. • Ganzheitliche Steuerung von CRM-Projekten – von Kick-off über Konzeption und Umsetzung bis zur kontinuierlichen Optimierung bestehender Maßnahmen. • Kund:innenverantwortung für ein definiertes Kundenportfolio, inkl. regelmäßiger Status- und Optimierungstermine sowie Ableitung konkreter Handlungsempfehlungen. • Konzeption, Planung und Umsetzung von E-Mail-Kommunikation, Automationen und segmentbasierten Customer Journeys. • Analyse von Kundenbedürfnissen und Ableitung passender CRM-Maßnahmen entlang der gesamten Customer Journey. • Performance-Analyse und Reporting von CRM-Kampagnen (z. B. Öffnungsraten, Klicks, Conversions) inkl. Ableitung von Optimierungsmaßnahmen. • Vorbereitung, Durchführung und Nachbereitung von Workshops und Beratungsterminen. • Aktive Weiterentwicklung der CRM-Setups unserer Kund:innen durch Identifikation von Optimierungspotenzialen, Testing neuer Ansätze und kontinuierliche Verbesserung von Prozessen, Effizienz und Customer Experience. • Sicherstellung von Dokumentation, Testing und Qualitätssicherung neuer Prozesse, Workflows und Systeme. • Budget- und Zeitverantwortung für die betreuten Projekte. • Unterstützung beim Onboarding neuer Kund:innen inkl. Abstimmung mit internen Teams.

• Drive measurable behavior change by identifying, testing, and scaling high-value customer engagement opportunities aligned to business, product, and digital priorities • Define customer-centric, data-driven engagement strategies, including target populations, use cases, channels, frequency, and success metrics • Design and map end-to-end, multichannel customer journeys across email, SMS, push, web, mobile, and offline touchpoints • Lead A/B/n experimentation by owning hypotheses, test briefs, measurement plans, and documented learnings • Partner closely with product, analytics, technology, and delivery teams to execute experiments from concept through launch • Build trusted relationships with cross-functional partners to align strategy, remove obstacles, and accelerate impact • Translate insights into action by applying learnings to improve current campaigns and inform future strategies • Create clear internal documentation and communications that enable alignment, transparency, and shared learning • Manage approvals efficiently while maintaining momentum and quality