**About Telestream** Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our teams work diligently to innovate and support world-class services, and we are looking for a skilled Network Engineer to join our IT team. **Location: Remote US** **Role Overview** As a Network Engineer at Telestream, you will be responsible for managing and maintaining our network infrastructure to ensure seamless connectivity and security across the organization. You will play a critical role in monitoring network performance, troubleshooting issues, implementing network changes, and supporting internal users. Your expertise will help us maintain robust and efficient network operations while aligning with our strategic goals.

• Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto. • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V. • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services. • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection. • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions. • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices. • Work with clients to develop and implement disaster recovery and business continuity plans. • Provide Level 1 and Level 2 technical support for system, network, and application issues. • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations. • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems. • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers. • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure. • Collaborate with internal and external teams to provide effective IT solutions and support. • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner. • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system. • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations. • Provide regular reports on system performance, uptime, and security incidents to management and clients.

• Maintain and administer computer networks and related computing environments • Perform disaster recovery operations and data backups when required • Protect data, software, and hardware by implementing network security measures • Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems • Monitor network performance to determine if adjustments need to be made • Confer with network users about solving existing system problems • Operate master consoles to monitor network performance

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary - This exciting role is a fast-paced healthcare provider support role, intended to foster a positive provider experience by responding to provider inquiries, performing provider demographic updates and data audits, as well as other provider initiatives. - The role is an individual contributor position, but part of a broader team of colleagues with similar responsibilities. Key Responsibilities - Manage the provider application / onboarding process and workflow within internal systems, ensuring information is collected and documented against workflow standards. - Role is responsible for achieving production volume standards as defined by department management, and may only focus on specific aspects of the provider application / inquiry / data integrity processes (as defined by management) - Role will be oriented to specific workflow supporting these tasks, and will generally follow these workflow expectations towards production expectations - Respond to provider inquiries (Network Assistance Form tickets) spanning several types of inquiries (ex: status of their application) - Role will conduct necessary independent research/outreach/steps to resolve provider situations within specified turnaround times - Research provider requests for demographic data maintenance to validate accuracy of change request and/or if more information may be needed. Interact with provider to close information gaps where necessary. - Work with internal cross-functional partners to submit information updates into various provider data systems - Ensure accuracy of our provider applications, inquiry responses, and all corresponding data by engaging in related review and audit processes - Role will interact with external providers and must demonstrate appropriate professionalism and communication standards Required Qualifications - 2-5 years data entry experience - 1-2 years of Health industry service experience - Microsoft Office experience Preferred Qualifications - Knowledge of PRMS and EPDB or Smart Front End . Education - Associate degree or equivalent combination of education and experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.