• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution. • Responsible for providing guidance and mentoring members of the operations team. • Responsible for managing project escalations to ensure the project is completed on time and within budget. • This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects. • Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements. • Investigating and managing project escalations. • The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client. • Monitoring productivity and quality of data collection of their team’s projects. • Overseeing the billing process of the team, and ensuring projects end with expected profitability. • Support the development and implementation of best practices and policies for client service. • Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey. • Overseeing the training of any new team members, as well as the training needs of current employees. • Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Develop and implement a unified messaging framework to ensure consistent brand communication. Elevate and maintain a distinctive brand tone of voice. Create impactful brand campaigns and mentor writers to enhance copywriting quality.

Lead the development of engaging copy across marketing channels, manage and mentor the copy team, and collaborate on creative campaigns while ensuring brand voice consistency and timely project delivery.

Title: Project Director Location: Boston, Massachusetts Toronto, Ontario Full time Job Description: The project director will lead and coordinate projects of varying complexity and scale through all phases of initiation, development, and implementation. As part of the US Insurance Project Management Office, you will ensure launch readiness of products and solutions through close collaboration with Marketing, Sales & Distribution, Finance, Product, Operations and Technology, to ensure market success. Position Responsibilities: - Lead end-to-end delivery of initiatives through close cross functional collaboration. - Ability to manage multistakeholder teams with interlinked needs, identify and oversee dependencies. - Work with teams to drive readiness of processes, reporting, controls, and training for impacted teams to ensure smooth adoption of new tools and capabilities. - Ability to manage projects with net-new build, processes and infrastructure - Be responsible for the backlog of post-launch actions to ensure market acceptance, working across the business to ensure agreed-upon delivery and timely resolution of any issues or challenges. - Report regularly on project status, including key achievements, risks, and challenges – taking proactive measures to remove obstacles to success. - Support in business case development for projects and track to benefit targets and budget. - Identify resource needs for the project and establish roles, expectations, and goals with team members. - Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors. Required Qualifications: - 7+ years of experience in project/program management in delivering major cross-functional Insurance solutions. - Experience in Life insurance finance, including actuarial, accounting and reporting processes is an asset - Deep understanding and experience with project management tools and methodologies, along with Agile experience. - Extensive experience working with senior management stakeholders, building trust, and driving impact. - Strong collaboration, presentation, communication, and influence skills. - Ability to think strategically, assess alternatives for short and long-term impacts and act conclusively. - Excellent analytical and problem-solving skills Preferred Qualifications: - Prior business analyst experience, particularly with Finance projects is an asset. - Experience with Jira and Smartsheet is a plus. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $128,550.00 USD - $222,820.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Company: John Hancock Life Insurance Company (U.S.A.)