Manage and analyze commercial insurance accounts, develop client relationships, resolve service issues with carriers, and support new business growth while ensuring accurate documentation and adherence to company policies.

About Spotlight Media Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don’t believe in cookie-cutter playbooks—every strategy we craft is custom-built to unlock our clients’ full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform. We’ve guided brands through the full funnel- from launch to scaling into the millions in GMV-and we’re just getting started. We believe the future of e-commerce is social. That’s why we’re building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it’s a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious. Join us, and you’ll have the trust, resources, and runway to redefine what’s possible for the world’s leading brands. Role Overview We're looking for an Account Manager based in Los Angeles. This will be a remote role but due to our client needs you need to be based in Los Angeles. You’ll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You’ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams. This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you’ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy-with a clear path to Senior Account Manager typically within 6–12 months for strong performers. What You’ll Do Client Operations & Communication - Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs. - Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly. - Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps. - Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline. TikTok Shop Execution & Health - Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups. - Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early. - Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams. - Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation. Cross-Functional Orchestration (No Content Creation) - Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars. - Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds). - Coordinate with Ops and Logistics on fulfillment readiness and customer experience status. Data, QA, and Process - Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries. - Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance). - Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time. What You’ll Learn & Growth Trajectory - Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling. - Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation). - Expand from execution → ownership → strategy as you consistently hit scorecard targets. - Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows. Success Metrics - Delivery reliability: On-time/on-brief execution; rework rate trending down. - Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT. - Business impact: Tangible contribution to GMV growth initiatives and promotional performance. You Will Be a Fit If - You’re a strategic thinker who wants to learn through hands-on execution. - You have high agency and enjoy taking ownership without needing constant direction. - You’re a checklist sniper who loves moving complex projects from “idea” to “done.” - You write crisp, client-ready updates and can turn metrics into simple stories with clear actions. - You’re TikTok-native and curious about how TikTok Shop mechanics drive conversion. - You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place. - You have a builder mindset: you document, templatize, and leave systems better than you found them. - You actively seek feedback and want to grow into a Senior AM quickly. What You Bring (Requirements) - 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus). - Strong project management skills: task tracking, timelines, stakeholder coordination. - Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups). - Excellent written and verbal communication with a strong service mindset. - Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks). - Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations. Why You’ll Love Working With Us - High autonomy and real ownership from day one—no micromanagement. - Direct exposure to top-tier brands and the fastest-growing corner of e-commerce. - A growth-first culture that rewards builders, not seat-warmers. - Mentorship from Senior AMs and leadership with a clear, merit-based growth path. - Competitive compensation, performance upside, and flexible/hybrid work (location dependent).

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you’ll find many opportunities to put your talents to work and take on expanding leadership roles. YOUR OPPORTUNITY As an Accurex Account Manager you will be responsible for managing and developing an assigned sales territory to achieve sales targets, customer expectations, and order volume and profitability goals. This position will maintain and build strong business relationships with a variety of different key customers using solid working knowledge of Greenheck’s products, applications, and CAPS software. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full-service solution for all kitchen ventilation needs. WHAT YOU’LL BE DOING - Listen to and understand the customers’ needs, challenges, and opportunities to provide innovative and cost-effective solutions. - Sell, promote and market different Greenheck Group products according to the customers’ needs, expectations, and requirements. - Develop and manage a sales plan to increase sales effectiveness within the assigned territory; - Grow and develop new business along with maintaining and further developing existing business partners. - Provide product quotes in CAPS to customer Engineering and Purchasing teams. - Maintain regular contact with customers including updates on new products, resolving issues, providing potential solutions to problems, design changes, and creative cost reduction ideas. - Work directly with Business Unit team members regarding product questions, Special Design Requests (SDR’s), etc. - Work with the inside sales team to clarify and quantity information regarding customer inquiries, orders / order status, etc. - Proactively seek out purchasing decision makers and develop solid business relationships. - Deliver successful collaboration efforts by presenting highlights of our products and service capabilities throughout the company. - Explore opportunities to sell additional Greenheck Group products to existing customer base to increase the value of customer/vendor relationships. - Promote facility / corporate visits with strategically important customers and business partners. - Attend trade shows, product shows, and industry functions to stay informed on activities and changes within the marketplace. - Travel as needed within the assigned territory to meet customer expectations. - May effectively engage and assist in contract negotiations with customers. - May provide technical and application assistance to consultants to influence design and specification requirements. - Check out our team's expertise and take a virtual tour of what Accurex has to offer. WHAT YOU SHOULD HAVE - Bachelor’s degree in engineering, sales, or related field - Minimum 5 years of experience preferred - Professional background in either mechanical engineering or outside sales desired. - Excellent communication and presentation skills (orally and written) required - Must be willing to work with a high degree of autonomy - AutoCAD, Inventor, or similar software experience desired - Analytical ability required - HVAC experience desired SALES TERRITORY AREA In this Accurex Account Manager position you will cover the territory of Southern Alabama and can be based in any city within that territory and surrounding areas. You will primarily work from your home office with occasional travel to all parts of the territory. COMPENSATION & BENEFITS Greenheck Group takes pride in providing competitive total compensation along with a comprehensive benefits package as part of our total rewards program. The compensation for this role includes base salary along with a competitive commission structure based on achieving specific performance metrics, with an anticipated total annual compensation range of $80,000 to $208,000. Actual compensation may vary based on factors such as job-related knowledge, skills, experience, and performance. With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings: · Health & Family Support · Financial Security · Learning & Development · Rewards & Recognition · Wellbeing & Mental Health · Work-Life Balance · Fun Perks SPECIAL NOTATION The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position. PHYSICAL REQUIREMENTS Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company’s setting, home, or hybrid. EEO STATEMENT We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACCOMMODATIONS REQUEST Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation. RECRUITING FRAUD ALERT At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/. We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact HR@greenheck.com for verification. If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!

• Responsible for identifying, structuring, and executing strategic partnerships that accelerate Duck Creek Technologies’ long-term growth. • Lead the end-to-end lifecycle of strategic partnerships—from opportunity sourcing and strategic evaluation through deal structuring, negotiation, and launch. • Regularly engage senior executives internally and externally to evaluate opportunities and build joint business strategies.