Spotlight Media

About Spotlight Media Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don’t believe in cookie-cutter playbooks—every strategy we craft is custom-built to unlock our clients’ full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform. We’ve guided brands through the full funnel- from launch to scaling into the millions in GMV-and we’re just getting started. We believe the future of e-commerce is social. That’s why we’re building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it’s a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious. Join us, and you’ll have the trust, resources, and runway to redefine what’s possible for the world’s leading brands. Role Overview We're looking for an Account Manager based in Los Angeles. This will be a remote role but due to our client needs you need to be based in Los Angeles. You’ll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You’ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams. This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you’ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy-with a clear path to Senior Account Manager typically within 6–12 months for strong performers. What You’ll Do Client Operations & Communication - Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs. - Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly. - Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps. - Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline. TikTok Shop Execution & Health - Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups. - Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early. - Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams. - Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation. Cross-Functional Orchestration (No Content Creation) - Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars. - Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds). - Coordinate with Ops and Logistics on fulfillment readiness and customer experience status. Data, QA, and Process - Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries. - Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance). - Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time. What You’ll Learn & Growth Trajectory - Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling. - Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation). - Expand from execution → ownership → strategy as you consistently hit scorecard targets. - Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows. Success Metrics - Delivery reliability: On-time/on-brief execution; rework rate trending down. - Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT. - Business impact: Tangible contribution to GMV growth initiatives and promotional performance. You Will Be a Fit If - You’re a strategic thinker who wants to learn through hands-on execution. - You have high agency and enjoy taking ownership without needing constant direction. - You’re a checklist sniper who loves moving complex projects from “idea” to “done.” - You write crisp, client-ready updates and can turn metrics into simple stories with clear actions. - You’re TikTok-native and curious about how TikTok Shop mechanics drive conversion. - You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place. - You have a builder mindset: you document, templatize, and leave systems better than you found them. - You actively seek feedback and want to grow into a Senior AM quickly. What You Bring (Requirements) - 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus). - Strong project management skills: task tracking, timelines, stakeholder coordination. - Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups). - Excellent written and verbal communication with a strong service mindset. - Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks). - Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations. Why You’ll Love Working With Us - High autonomy and real ownership from day one—no micromanagement. - Direct exposure to top-tier brands and the fastest-growing corner of e-commerce. - A growth-first culture that rewards builders, not seat-warmers. - Mentorship from Senior AMs and leadership with a clear, merit-based growth path. - Competitive compensation, performance upside, and flexible/hybrid work (location dependent).

• Manage 6-figure partnership budget • Lead and grow a creator content division, including hiring and managing your own team • Build and maintain a roster of high-performing creators across beauty, wellness, and lifestyle • Oversee content production end-to-end: sourcing, briefing, quality control, and delivery • Negotiate creator partnerships and manage relationships at scale • Track performance and continuously improve content quality and efficiency • Collaborate with account management and sales to align content efforts with client goals • Own the division’s budget and be accountable for its growth and profitability

• Register campaigns, flash sales, and backend promotions • Execute day-to-day TikTok Shop backend operations, including: Campaign setup and monitoring, Product and shop management, In-system sampling workflows, Content tracking and GMV delivery, Coordinate sample orders and product logistics, Support CRM campaign setup, Monitor shop health, inventory status, listings, and campaign readiness, Proactively flag operational risks or issues • Manage creator and affiliate communication and coordination • Draft and maintain creator content guidelines and briefing documents • Track sample requests, deliveries, posting status, and creator compliance • Support affiliate and paid collaboration programs from sourcing through posting • Oversee and guide VA execution related to creator communication, sampling, and data entry • Identify strong-performing TikTok Shop content and surface top creatives • Support creative rotation by flagging ads for testing or boosting • Maintain content and performance documentation for cross-functional teams • Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume • Conduct funnel analysis and surface insights to improve performance • Maintain accurate trackers, reports, and internal documentation • Support weekly and monthly reporting for internal teams and brand partners • Work closely with Ads, Creative, Operations, and external partners • Support assortment launches, promotions, pricing updates, and campaign registrations • Ensure alignment and smooth execution across all initiatives

• Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming. • Set quarterly GMV, ROI, and margin goals - and deliver them. • Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives. • Identify opportunities for expansion, upsells, and scope evolution. • Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs. • Align creators with client goals, promotional calendars, and content strategies. • Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis. • Partner with creative teams to optimize content for conversion. • Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.). • Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses. • Translate raw data into client-facing narratives and recommendations. • Serve as the internal glue, coordinating between client, brand, TikTok • Escalate issues, remove roadblocks, and ensure alignment. • Mentor junior team members, build scalable playbooks, and raise the bar for execution.