• Manage and resolve IT support requests from distributed team members in a timely and empathetic manner. • Build, enhance, and maintain automations for IT processes, focusing on reducing manual work and improving efficiency. • Administer and configure our key collaboration and productivity tools (Google Workspace, Slack, Asana, Notion, Trelica, and others). • Partner with different teams to ensure seamless employee lifecycle management. • Proactively identify opportunities to improve IT operations by introducing innovative solutions and AI-powered automation. • Maintain clear and concise documentation to support knowledge transfer and empower self-service.

• Own and lead global compliance monitoring programs for all GxP third parties, ensuring timely qualification, requalification, or disqualification. • Design and manage a global, risk-based GxP audit program covering GMP, GDP, GCP, GLP, and GVP audits, both remote and on-site. • Oversee third-party audits, ensuring findings are risk assessed, reported, and closed with appropriate CAPAs; follow up on CAPA completion. • Maintain and assess approved supplier and vendor lists, including criticality ratings and compliance status. • Ensure all qualification and requalification activities align with EU, UK, and FDA GxP expectations and internal SOPs. • Monitor ongoing third-party performance using audits, KPIs, deviations, complaints, and quality metrics. • Lead risk-based internal audit programs and delegate audits to appropriately qualified personnel. • Support development, review, and management of Quality/Technical Agreements (QTAs) and Service Level Agreements (SLAs) with Legal and Operational leads. • Serve as the quality lead for new third-party onboarding, due diligence, and qualification projects. • Escalate critical compliance risks and trends to Quality Leadership and lead cross-functional remediation. • Collaborate with Procurement, Supply Chain, Clinical Operations, Regulatory, Medical Affairs, and PV to ensure consistent third-party oversight. • Act as a subject matter expert for regulatory inspections related to third-party audits and qualifications, maintaining audit readiness.

• Serve as a senior escalation engineer and technical leader responsible for resolving complex enterprise issues across SharePoint Server and Microsoft 365 environments • Combine deep architectural expertise with hands-on troubleshooting to diagnose root causes, restore service during critical incidents, and design long-term solutions • Partner with client stakeholders to translate business requirements into cloud and hybrid solutions • Review existing architecture and make recommendations • Conduct supportability reviews and provide detailed assessments of a product’s configuration • Conduct root cause analysis and develop remediation strategies • Collaborate with the TAM and support teams to examine ticket trends and identify recurring issues • Lead reactive troubleshooting or proactive service delivery activities • Design governance frameworks for SharePoint and Microsoft 365 environments • Design and develop automation frameworks and PowerShell tooling • Plan and implement Business Connectivity Services and Secure Store Service • Guide clients during system and application upgrades and modernization efforts • Act as the SME through the design, implementation, and operational support of SharePoint and Microsoft 365 solutions • Configure and manage enterprise content management, collaboration platforms, and productivity services

• The Enterprise Architect is responsible for designing, documenting, and leading the implementation of technical solutions for customers following the sale of Veeam products. • This role bridges customer business requirements with Veeam’s technology, ensuring solutions are scalable, secure, and aligned with best practices, while also supporting partner-driven implementations. • The position involves technical leadership, customer consultation, and collaboration with internal teams to deliver successful outcomes—particularly for large enterprise customers undergoing digital transformation. • Beyond direct design and delivery, the Enterprise Architect develops reference architectures and design guidelines that standardize deployments across both customer-led and partner-led projects. • Additionally, they collaborate with pre-sales teams to ensure a smooth transition from initial solution design to implementation.