US CLOUD: Microsoft Premier/Unified Support Alternative

• The Associate Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. • You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. • Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. • As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

• Investigate and isolate root causes of issues within D365 to prevent future occurrences for clients. • Deliver a unique understanding of internal Microsoft resources to align expectations with client needs. • Analyze support issues and provide recommendations for customer’s Dynamics CRM/F&O and 365 environments. • Partner with client collaborators to translate business requirements into cloud solutions. • Review existing architecture and configuration plans. • Make recommendations for reducing time needed for successful deployments or migrations. • Direct business users on best practices for CRM/F&O, development, or integration processes. • Conduct root cause analysis and make recommendations for preventing recurrences. • Collaborate with the TAM to examine ticket trends. • Lead reactive troubleshooting or proactive service delivery.

• Serve as a senior escalation engineer and technical leader responsible for resolving complex enterprise issues across SharePoint Server and Microsoft 365 environments • Combine deep architectural expertise with hands-on troubleshooting to diagnose root causes, restore service during critical incidents, and design long-term solutions • Partner with client stakeholders to translate business requirements into cloud and hybrid solutions • Review existing architecture and make recommendations • Conduct supportability reviews and provide detailed assessments of a product’s configuration • Conduct root cause analysis and develop remediation strategies • Collaborate with the TAM and support teams to examine ticket trends and identify recurring issues • Lead reactive troubleshooting or proactive service delivery activities • Design governance frameworks for SharePoint and Microsoft 365 environments • Design and develop automation frameworks and PowerShell tooling • Plan and implement Business Connectivity Services and Secure Store Service • Guide clients during system and application upgrades and modernization efforts • Act as the SME through the design, implementation, and operational support of SharePoint and Microsoft 365 solutions • Configure and manage enterprise content management, collaboration platforms, and productivity services

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies • Resolve complex technical issues to ensure high levels of customer satisfaction • Contribute to service improvement initiatives • Document all troubleshooting steps and keep clients updated on progress • Maintain regular communication with clients, addressing issues proactively • Advocate for client needs, providing strategic solutions aligned with their goals • Create and maintain technical documentation for internal and client use • Share new knowledge with the team through training and mentoring

• The Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies. • You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions. • Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth. • As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

• Identify, prospect, and recruit new channel partners (resellers, distributors, agents, integrators, or strategic partners). • Qualify potential partners based on strategic fit, market coverage, and revenue potential. • Support partner onboarding, including training, enablement, and go-to-market alignment. • Collaborate with partners to generate, qualify, and progress sales opportunities. • Support joint sales motions and co-selling activities with internal sales teams. • Track partner performance against targets and contribute to revenue forecasting. • Build and maintain strong, long-term relationships with partner stakeholders. • Conduct regular partner business reviews to assess performance and identify growth opportunities, new activities, lead generation. • Address partner issues and escalate internally as needed to ensure partner satisfaction. • Serve as the primary point of contact for assigned channel partners. • Educate partners on products, value propositions, pricing, and sales processes. • Coordinate partner training sessions, certifications, and enablement programs. • Assist partners with deal registration, pipeline development, and sales execution. • Work closely with Sales, Marketing, Product, and Customer Success teams to support partner initiatives • Coordinate marketing campaigns, events, and promotions with partners. • Provide feedback from partners to internal teams to improve offerings and processes. • Maintain accurate partner and opportunity data in CRM systems. • Track partner activity, pipeline, and performance metrics. • Prepare regular reports on partner recruitment, engagement, and revenue contribution.

• Driving revenue growth through direct client and partner engagement • Managing the sales pipeline and achieving sales targets • Developing client relationships and delivering tailored presentations • Negotiating contracts and ensuring seamless sales experience • Identifying and pursuing new business opportunities • Collaborating with channel partners • Analyzing industry trends and market needs