• Serve as a point of contact for ServiceNow demand intake • Assist in managing and tracking incoming requests for ServiceNow projects and enhancements • Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated • Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items • Manage project tasks and resources, ensuring timely completion of deliverables • Track project milestones, risks, issues, and dependencies, escalating concerns as necessary • Maintain project documentation • Use ServiceNow and other tools to track and manage project progress • Act as a liaison between business Process Owners, Stakeholders and ServiceNow Product Owners to ensure alignment of demand and project objectives • Foster open and transparent communication to address questions, provide updates, and resolve challenges • Partner with leadership to ensure demand intake prioritization aligns with organizational strategy • Ensure compliance with organizational policies, standards, and best practices

• Recommending best solutions to automate existing and new functionality based on ServiceNow offered applications and modules • Activation and configuration of ServiceNow applications to meet business needs • Development of workflows and scripts to personalize existing ServiceNow applications • Development of ServiceNow custom applications from inception to completion to automate and improve processes • Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes • Assisting in the identification of best practices for development of new and existing ServiceNow applications • Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms • Involved in planning of system and development deployment as well as responsible for meeting software compliance standards • Evaluating interface between hardware and software, operational requirements, and characteristics of overall system • Documents testing and maintenance of system corrections

• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow. • Answer “how to” technical and application configuration questions. • Create and maintain system design and operations documentation. • Level 4 (Developer level) support of our applications. • Bug Fixing, troubleshooting issues, unit testing, and coding. • Create and maintain technical documentation to support the SDLC process. • Design, develop and deliver solutions on the ServiceNow platform. • Conduct research into system features to solve the business problems and provide recommendations for solutions. • Analyze existing programs and create logic for new systems. • Build patches, participate in code review, and work with users, stakeholders, fellow developers, to create awesome scalable applications. • Be innovative! We are solving complex problems on the ServiceNow platform. Bring Solutions. Be willing to go the extra mile to stretch what is possible.

Responsibilities We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization at a large Enterprise scale. The ideal candidate will have a proven track record in engineering and administrating ServiceNow in a DevSecOps cloud environment. The lead must have deep familiarity with multiple ServiceNow modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills. This role also requires a solid understanding of digital infrastructure and AWS cloud environments with proven experience to develop APIs to integrate ServiceNow to multiple SaaS tools. As a ServiceNow Engineer Lead, you will work closely with cross-functional teams, including IT Operations, Security, and DevOps, to ensure ServiceNow aligns with our business and platform needs. It is required to be able to take requirements, develop solutions, document thorough Agile or Project Management plans and lead a team to meet deliverables and outcomes on time. You will be working with a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction. This position requires you create and deliver presentations to the customer in addition to having development and engineering skills. Key Responsibilities: - ServiceNow Development and Automation - Developing using a DevSecOps model - Building integrations - Automating workflows - Writing server-side and client-side scripts - Creating and modifying tables - Integrated Enterprise Platform - Support the integration of ServiceNow with other critical Enterprise Services like GitLab CICD and Datadog. - Create ServiceNow Automated Workflows providing advanced integration capabilities eliminating manual tasks - Cloud & AWS - Support and integrate AWS infrastructure components within ServiceNow modules (e.g., discovery, monitoring, automation). - Help develop automation and orchestration using ServiceNow for AWS environments. - Building user-friendly forms and reports - Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data. - Ensure CMDB is current and accurately reflects the on-prem and cloud environments. - ServiceNow Implementation & Management - Lead the end-to-end implementation, configuration, customization of ServiceNow modules, and integration with other tools via APIs, etc - Design, solution, and develop technical documentation. - Lead Agile or Project Management planning sessions and present the progress on activities as well as accomplishments. - Lead other team members to ensure deadlines are met. - Drive the adoption and optimization of ITSM, ITOM, CMDB, and other relevant ServiceNow capabilities. - Develop and maintain workflows, automation rules, integrations, and reports. - Serve as the primary point of contact for all things ServiceNow within the organization. - Make key strategic decisions to retaining current process and practices vs. adopting of ServiceNow best practices. - Leadership & Team Management - Create and deliver presentations to the customer. - Provide technical leadership to a team of ServiceNow administrators and developers. - Guide project planning, resource allocation, and prioritization for ServiceNow initiatives. - Collaborate with business stakeholders to gather requirements and translate them into functional solutions. - Process Improvement & Governance - Define best practices and governance for ServiceNow use across departments. - Identify opportunities to improve efficiency, automation, and user experience. - Maintain compliance with ITIL and organizational standards. - Communications - Communicate clearly and consistently with both internal teams and external customers to ensure alignment, transparency, and success of ServiceNow-related projects. - This position is customer-facing and requires presenting ideas to the customer. Qualifications Required Qualifications: - Bachelor’s degree and 8 years of experience or 12 years of experience and a HS Diploma/Equivalent. - 8 years of hands-on experience with DevSecOps Engineering and Automation as well as ServiceNow implementation and administration. - Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery. - 8 years of experience in technical leadership or team leadership. - Solid understanding of digital infrastructure including servers, storage, and networking. - Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools. - Strong analytical, problem-solving, and communication skills. - Familiarity with ITIL frameworks and best practices. - Experience integrating ServiceNow with third-party tools and APIs. - Expertise in DevOps practices and CI/CD pipelines. - Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization. - Must be a US Citizen - Must be able to obtain and maintain a Public Trust Clearance Preferred Qualifications: - AWS Certifications (e.g. Solutions Architect Associate) a plus. - ServiceNow certifications (e.g., CSA, CIS-ITSM, or similar) are highly desirable. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.