Role Description ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class service with Amazon.in's customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning & scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner. - Effectively communicate in a clear and professional manner at all times - Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners - Effectively manage sensitive cases by reporting up the escalation matrix - Demonstrate excellent time-management skills - Maintains or exceeds targeted performance metrics - Actively seek solutions through logical reasoning and identify trends to suggest process improvements Qualifications - Graduation from a recognized university with 1 year of work experience. - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Excellent communication skills (written and verbal) in English language. - Ability to communicate correctly and understand the issues. - Ability to concentrate and follow up on issues without distraction to resolution. - Work successfully in a team environment as well as independently. - Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and excellent typing skills. - Demonstrates an ability to successfully navigate websites. Requirements - Logistics background and experience in a similar role - Proficient in MS Office - Deep diving skills Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.