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WorkWhile

The best work for the best hourly workers. On a mission to help workers earn a better living and live better lives.

Enterprise Account Manager – Retail

Account ManagerSalesFull TimeRemoteLeadTeam 51-200Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

60 days ago

Salary

$100K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglishCrm SoftwareGoogle Suite

Job Description

Enterprise Account Manager – Retail

WorkWhile

• Serve as the lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy • Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders • Develop a deep understanding of each client's retail environment - including seasonal hiring surges, inventory events, store openings, and customer traffic patterns - to proactively meet their workforce needs • Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories • Develop trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions to their operational goals and labor challenges • Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs • Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders • Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth • Prepare regular account health reports and business reviews tailored to retail operations leadership • Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners • Partner with Ops teams to ensure worker supply meets retail client demand, especially during peak periods (holidays, back-to-school, etc.) • Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

Job Requirements

  • 7-10 years of account management experience, 3-5 of which has been at the enterprise level.
  • Proven experience as an Account Manager, ideally within the retail, staffing, or workforce solutions industry
  • Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
  • Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level retail executives
  • Experience managing multi-location or enterprise retail accounts is a strong plus
  • Solid experience with CRM software (Salesforce or similar) and Google Suite
  • Track record of delivering client-focused solutions and hitting retention and growth targets
  • Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Strong verbal and written communication skills
  • Undergraduate degree preferred

Benefits

  • Remote work culture for our GTM teams with office hubs in SF, NY & Toronto
  • In-person company off-sites
  • Medical, dental, & vision coverage
  • Flexible time off
  • 401(k) with employer match
  • WFH stipend to support your home office needs

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