Company Description This role is fully remote. ARE YOU READY TO TRANSFORM HOW GLOBAL SUPPLY CHAINS OPERATE? Our client is a technology-driven logistics company with TMS technology designed to bring real-time visibility, automation, and intelligence into global freight operations. Their mission is to turn logistics into a connected, data-driven system where every shipment, workflow, and decision is optimized through technology. They are in the middle of a major transformation: - Migrating to a Salesforce-centered architecture. - Rebuilding their technology stack around modern SaaS systems. - Introducing automation and AI into operational workflows. - Building a client-facing platform. The opportunity is massive: - Hundreds of customers operating globally. - Complex, multi-system workflows across operations, finance, and customer experience. - A clear vision to become a category-defining “Intelligent Freight Forwarding” platform. This is your chance to take ownership of the technology backbone of a real-world, high-impact business and shape how global logistics operates in the future. If you want to build systems that actually move the world, this is your arena. Culture The company has 30 employees and a tight knit culture with a foundational belief that if you treat your employees right they’ll treat your customers right. The company’s values are reflected in the generous benefits package below: Company values: - Ownership and accountability - Collaboration and transparency - Respect and openness - Builders who take initiative Benefits: - Performance-based bonus (5%) - Profit sharing (10% of company profits distributed annually) - Fully remote work environment - Strong autonomy and ownership - Direct exposure to executive leadership - Opportunity to shape a company-wide technology strategy Job Description Our client is hiring a Director of Technology to lead the evolution of their entire technology ecosystem. Currently the company is undergoing digital transformation transition from a legacy TMS to a new modern TMS built on Salesforce while also moving their CRM to Salesforce. This is a lean, high-trust, high-ownership environment. You will work directly with the CEO and leadership team, not as a layer of management, but as a true partner in building the company’s technology vision. You will own the architecture, integration, and optimization of a Salesforce-centered ecosystem that connects logistics operations, financial systems, customer workflows, and data infrastructure. You will shape and deliver operational systems that power real-world logistics workflows, ensuring our technology drives measurable impact across the business. This is not a corporate environment. This is a place for operators who want to make a real impact. You will not inherit a fully built system. You will help build it. You’re a hands-on builder where you will operate as: - Salesforce platform owner - Integration architect - Automation and AI strategist - Operational systems leader - Technical partner to the CEO Responsibilities - Define and execute the company’s technology roadmap. - Own and evolve system architecture to improve operational efficiency. - Design and manage integrations across systems (TMS, finance, data, customer platforms). - Drive end-to-end change management for new system implementations and enhancements. - Develop strategies to ensure strong user adoption across diverse teams (operations, customer service, sales, etc). - Lead and mentor a small internal technology team. - Occasionally engage with clients on technical solutions and platform capabilities. Qualifications - 7-12+ years of technology leadership experience in digital transformation and operational systems at enterprise level. - Strong understanding of APIs, webhooks, and system integrations. - Demonstrated success leading change management and driving user adoption at scale. - Proven experience integrating technologies in the logistics industry. - Experience working with data platforms and BI tools. - Some familiarity with salesforce (integrations, workflows, automation, CRM, etc). - Experience with automation platforms and AI workflows is strongly preferred. - Must have experience in logistics, freight, or supply chain industry. - Proven ability to operate in a lean, hands-on environment. Additional Information Interview Process We value thoughtful hiring and long-term fit. The interview process includes: - Initial conversation with our team - Direct conversation with the CEO - Leadership interviews - Competency-based exercise About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. Reach out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent - Compensation: USD 150000 - USD 175000 - yearly

• Kalepa is looking for an exceptional Strategic Accounts Director with 10+ years of enterprise sales experience to help spearhead commercial growth and secure new relationships with leading US insurers. • In this sales role, you will focus on a set of named, high-value, tier 1 enterprise accounts. • You will own a mix of prospects (primary focus) and cross-sell opportunities at existing accounts. • Within these accounts, you will be expected to identify key influencers and stakeholders, develop new relationships and nurture existing ones, turn them into sales opportunities, and ultimately deliver large commercial agreements. • The Strategic Accounts Director will be working closely with company leadership and serve as a trusted thought partner to the prospects/clients they serve. • You'll be expected to think strategically and continuously devise and execute on novel and thoughtful approaches to generate new opportunities and expand Kalepa's revenue from your set of named accounts. • You will partner closely with Kalepa's Client Success team to ensure engagements are set up to deliver significant commercial impact and ROI for our clients and to evangelize Copilot within client organizations.

• Direct enterprise-level technology modernization initiatives from concept through delivery • Lead the design and deployment of scalable, secure enterprise architectures for GovCon and R&D environments • Serve as executive sponsor and lead architect for existing and emerging technology portfolios, including AI technologies, cybersecurity, and big data platforms. • Define and drive the implementation of security-first technology strategies compliant with government standards (e.g. NIST, FedRAMP, CMMC) • Champion DevSecOps best practices across multi-disciplinary agile teams. • Lead technology due diligence for M&A, and manage post-acquisition integration efforts • Foster partnerships to advance organizational capability (e.g. AWS, Microsoft, Google) • Build, lead, and mentor high-performing teams of developers, engineers, scientists, and architects • Represent the company at industry forums, federal advisory boards, and thought leadership events.

Job Purpose Program Director for Linguistic Validation department is a strategic, client facing, results-driven, and innovative operations leader. The role is accountable for customer relationships, end-to-end program delivery, and driving profitable growth. The Program Director is responsible for managing multiple client program teams of varying sizes and complexities; monitoring their performance on profitability, client satisfaction, on-time delivery, and quality; and identifying and implementing changes as necessary to support business goals. The Program Director supports the development of functional business strategy by providing insights, analysis and guidance related to current and anticipated future state of programs. The role may develop, implement, and follow through on approved action plans to achieve strategic objectives and coordinate corrective measures where appropriate. This role is available in some locations in the US and EMEA. About Transform At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market. Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers. The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages. About RWS RWS is a global AI solutions company empowering the world’s most trusted enterprise AI. Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values. Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale. Headquartered in the UK, RWS is listed on AIM (RWS.L). More information: RWS Job Overview Key Responsibilities - Engages with customers as a senior operational leader. - Analyzes and evaluates customer business issues and leads teams to execute defined solutions across all service offerings. - Is accountable for increasing organic program revenue, managing margin, and other KPIs. - Collaborates with operations leadership to ensure customer satisfaction and implements continual process improvement, measurement/benchmarking, and automation across all lines of service delivery. - Records, analyzes, and evaluates the performance of delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability. - Is responsible for the analysis, evaluation, and generation of operational revenue forecasts and partners with the sales team on the evaluation and generation of sales forecasts. - Provides support as a key interface with clients at the last stage of the sales cycle; provides thought leadership for solution generation; drives transition and onboarding of new clients as appropriate. - Serves as the overall escalation point for assigned customer account(s). - Leads operational discussions with the customer and proactively monitors and shares customer feedback received through the client feedback database, ensuring appropriate actions are taken and shared with the customer in a timely manner. - Leads in formulating, interpreting, implementing, and measuring processes for company service offerings. - Develops and certifies programs for operational readiness, supports hiring, and focuses on lowering costs related to client solutions and services. - Is accountable for the overall financial health of the accounts. - Collaborates with site and senior business unit leadership to drive teams in improving all areas, including process, people, and technology. This could include, but is not limited to, evaluation of the P&L statements, outsourcing performance and behavior, and innovation of process and technology to increase productivity and/or profitability. - Understands and adheres to the company Quality Management System (QMS) requirements, including but not limited to ISO standards. - Supervises, sets performance standards, and evaluates assigned personnel for the purpose of ensuring their department and individual performance objectives are met. - Analyzes department work levels and receives appropriate approval for changes in staffing levels/positions to meet business unit work needs. Participates in the selection process for new employees. Qualification Profile - College/university degree in Business, English, Foreign Language, Social or Applied Science, or related field. - 10-12 years demonstrated experience coordinating complex projects within the translation/localization industry, with a preference for a background in medical/ pharmaceutical/ life sciences translations. Experience in managing Linguistic Validation projects. - Successful customer service/account management experience, generally a minimum of eight years, including at least five years' experience within the translation industry. - Demonstrated successful leadership or mentoring experience, minimum of six years. - A progressive record of increasing responsibility in management leading up to a senior management position, including successful performance in operations management. - Exceptional track record of successfully managing relationships with clients, internal stakeholders, and the management team. - Experience operating in a fast-growing, publicly traded international company. - PMP or PgMP Certification is a plus. - Verbal and written fluency in at least one foreign language is a plus. Skills & Experience - Ability to provide leadership for employees and provide clear direction, while meeting goals and objectives in a respectful manner. - Ability to communicate with, train, and lead employees through changes in procedures, client requirements, and other operational issues. - Strong communication and negotiation skills, including relationship building and presentation. - Excellent follow-through skills with the ability to drive processes and decisions to closure. - Strong analytical and problem-solving skills. - Ability to communicate clearly with stakeholders and resolve issues or complaints in a professional and efficient manner. - Strong organizational skills in a fast-paced, deadline-driven environment. - Ability to prioritize and coordinate competing work demands and maintain composure under pressure. - Fluent English, verbal and written communication skills, along with strong presentation skills. - Ability to carry out written and oral instructions. - Ability to effectively complete root cause analysis. - Ability to understand, apply, and use personal computers and software applications. - Ability to maintain confidentiality of company financial information as well as other sensitive information. - A team player who can lead and collaborate effectively with a diverse group of individuals. - Possess teamwork and consensus-building skills with an ability to establish and maintain cooperative working relationships with others. - Familiarity with and understanding of inter-departmental functions to most effectively manage projects and supervise staff. - Ability to develop systems and processes from the ground up, communicate those systems outwardly, and win support from colleagues and supervisors as needed. - Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimum supervision. Base Pay $120,000 - $160,000 / year plus benefits. Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. #LI-IV1 #LI-Remote