Lieu : Télétravail / Formation en présentiel à Châteauguay de 2 mois le jour Horaire de nuit : du jeudi au dimanche de 21h15 à 7h15 Chez la division Smart Start de Thibert, nous recherchons actuellement un(e) spécialiste du service à la clientèle bilingue passionné(e) et motivé(e) pour rejoindre notre équipe dynamique! En tant qu’agent(e) service à la clientèle, vous serez le premier point de contact pour nos participants au programme éthylométrique. Responsabilités principales : - Gérer les demandes des clients de manière proactive et courtoise ; - Répondre à un volume moyen, avec un temps d’antenne de 8 à 10 minutes par appel ; - Résoudre les plaintes des participants de niveau 1 et escalader les cas plus complexes au besoin ; - Appliquer les procédures et outils mis à votre disposition pour garantir une réponse rapide et adéquate ; - Fixer des rendez-vous et mettre à jour les informations des participants dans le système Smartrac. - Prendre des notes précises dans le journal d’appels et assurer un suivi systématique des demandes ; - Toutes autres tâches connexes. Avantages sociaux : - Formation en présentiel à Châteauguay pendant 2 mois avec un accompagnement constant d’un agent senior pour répondre à toutes vos questions ; - Télétravail à 100% (une fois la formation sur place terminée) ; - Équipement fourni : Boîtier, 2 écrans et casque d’écoute ; - Assurances collectives : Après 3 mois d’emploi ; - REER : Après 3 mois d’emploi ; - 2 semaines de vacances annuelles ; - Équipe de travail à présente et à l’écoute de tes besoins! Compétences requises : - Excellentes aptitudes en service à la clientèle, avec un fort accent sur l'écoute active et la solution ; - Capacité à rester calme et professionnel, même dans des situations difficiles ; - Anglais essentiel Salaire: jusqu'à 20$/h Si vous êtes une personne motivée, calme et axée sur la solution, prête à rejoindre une équipe qui valorise l'excellence du service à la clientèle, nous serions ravis de recevoir votre candidature! J’autorise ORA Partenaires à conserver mes informations personnelles recueillies dans le cadre de ses activités pour des fins en lien avec sa mission et dans le respect de sa Politique de confidentialité qui se trouve sur son site web. #emploi

• Drive Strategic Prospecting and Deal Closure - Own and nurture key executive & C-suite/L2 relationships to understand and anticipate all potential needs that IRM could support. • Lead the full sales cycle, including joint ownership of contract negotiations, required documentation, and team coordination to close deals and secure revenues. • Shape and Solution Complex Client Needs - Lead discovery and first meetings, driving a relevant and differentiated solution play that matches customer demands with IRM's proposition. • You will drive "process forward" innovations, particularly focusing on customer-driven innovation. • Lead Account Management and Planning - Own overall account strategy, defining the vision, white space mapping, competitive landscape, and stakeholder mapping. • You will also act as the quarterback for accounts, accountable for everything from opportunity identification to issue resolution.

We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: AWS Partner Development Manager As a Partner Development Manager you will… Be a subject matter expert on the Vendor, offering their platforms and their processes. The role is both an extension of the IaaS sales team as well as being the subject matter expert within the Ingram Micro business unit. You will combine exceptional channel sales expertise, deep IT industry knowledge, and strong analytical and communication skills to develop new and existing channel relationships. Further to this, you'll be responsible for defining the channel strategy in your region, identifying and developing SMBs and strategic resellers, defining joint GTM and business plans with them and executing against those. B2B or B2C sales experience within the IT Channel is essential, being self-motivated and organised is a key part of this role in order to manage partner relationships, pipeline and partner plans efficiently. You will have the below skills and experience: - Strong Business development & Account Management experience within a relevant technology field - Knowledge and a passion for technology products and services is essential. - Ability to maintain and manage a pipeline of deals and opportunities. - Experience of working within a fast-paced environment whilst using initiatives and ideas to contribute to the growth of the cloud business unit. - Strong presentation and communication skills; ability to articulate complex concepts to cross functional audiences and drive mindshare of Ingram’s goals and objectives. - Demonstrates the ability to work in structured, methodical way. - Extensive IT Industry experience with a strong network working within the IT Channel - Flexible, able to respond to customer and vendor needs at short notice. - Works with integrity, passion & driven. - Ability to negotiate favourable terms. - Ability to professionally conduct meetings and discussions. Who we are: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com. Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.