• Proactively engage current accounts to identify opportunities for expansion, license optimization, or adoption of premium features • Maintain accurate records in Salesforce.com, tracking customer conversations, business insights, and follow-up actions • Leverage sales intelligence tools (Salesforce, LinkedIn Navigator, ZoomInfo, SalesLoft, etc.) to identify key contacts within your customer base • Guide customers through ShareFile’s value proposition, helping them understand how to get the most from their subscription • Create customer-facing content showcasing the product and it's value to our business services customers • Assist customers in purchasing or upgrading the ShareFile product suite • Collaborate with Inside Sales and Customer Success teams to ensure a seamless experience across all touchpoints • Contribute to a supportive, high-performance team culture by sharing best practices and assisting peers • Stay current on ShareFile offerings and industry trends through regular training and enablement sessions

• Conduct professional phone interviews & communicate with clients via phone and email • Market & coordinate engaging social media content across various platforms • Attend daily live training calls to advance & improve your skills • Ability to write professional content for social media on a wide range of advertising mediums following the training provided

• Monitor and evaluate sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed. • Employ business development plans to identify, evaluate, and structure key transactions to ensure maximum value through the entire product life cycle. • Develop and implement a relationship management plan for potential customer accounts to build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. • Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization. • Develop and implement a customer contact plan to communicate product launches. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response. • Engage with different product owners, and obtain/provide advice, insights, suggestions or recommendations on how to better deliver to meet customer needs. • Support a stronger partnership with key clients, so as to maintain customer satisfaction and loyalty.

• Own the full lead lifecycle from leadgen to onboarding, focused on SMB and Mid-market clients • Close cooperation with the Founder in adapting and executing commercial strategy with a lot of influence and decision power • Ideate new methods and channels of generating leads, referrals and expand our network, experimentation and creativity will be absolutely essential • Ownership of pipeline and sales tools • Support client onboarding and regular check ins with clients throughout their partnership with us