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Senior Social Media Marketing
Location
Arizona
Posted
81 days ago
Salary
0
Seniority
Senior
Job Description
Senior Social Media Marketing
Independence Pet Group
• Build the enterprise-wide social media strategy, including channel roles, audience segmentation, content pillars, publishing cadence, and measurement framework. • Develop a cross-funnel approach that supports brand awareness, community building, engagement, conversion, and retention. • Establish the governance model (policies, workflows, R&R’s, escalation paths). • Recommend tools and platforms needed for publishing, analytics, monitoring, and customer care. • Create and manage an integrated content calendar aligned to marketing campaigns, product launches, and company initiatives. • Write, edit, and produce compelling social-first content across formats (copy, short-form video, graphics, paid social assets). • Optimize each channel for best practices across LinkedIn, Facebook, Instagram, TikTok, YouTube, X/Twitter, Reddit, and emerging platforms. • Maintain brand voice consistency while adapting messaging appropriately by channel and audience. • Grow brand presence and visibility by cultivating authentic, two-way engagement with target audiences. • Develop a community strategy that fosters conversation, advocacy, and loyalty. • Collaborate with demand gen, digital, and product marketing teams to design full-funnel paid + organic social campaigns. • Implement a social listening framework to monitor brand sentiment, competitive signals, and emerging issues. • Establish KPI architecture spanning awareness, engagement, community growth, lead generation, and customer satisfaction.
Job Requirements
- 5–8 years of hands-on social media marketing experience, ideally in a B2C organization with complex customer journeys.
- Demonstrated success building or significantly scaling a social media function.
- Expertise in paid + organic social strategy and execution.
- Strong writing, storytelling, and creative development skills.
- Proficiency with social tools (e.g. Sprinklr).
- Experience with social listening, customer care programs, and issues management.
- Analytical mindset with a track record of using data to drive decisions and optimize performance.
- Familiarity with customer support processes or crisis comms is preferred.
- Background in community management or influencer marketing is preferred.
- Experience working cross-functionally in a matrixed marketing environment, experience in property and casualty insurance is a plus.
- Ability to thrive in a fast-paced environment and build structure where it doesn’t yet exist.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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