• Data Center Service Technicians travel to customer sites to start up, commission and safely troubleshoot and repair Data Center equipment. • This position requires the ability to work independently, and candidates should have strong diagnostic and troubleshooting skills. • Requires some ability to manage the projects while onsite for start-up commissioning and coordination of other trades and services. • Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems. • Maintain and protect Munters equipment and property. • Respond in a timely manner to all requests for service from customers or management. • Provide customer training on Munters equipment. • Provide technical feedback on equipment using detailed field service reports.

• Service company equipment for customers, including installations, preventative maintenance, repairs and training. • Generate service revenue for the company by proactively selling service contracts to customers. • Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. • Provide excellent customer service at every step. • Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service • Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management. • Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. • Manage communications effectively and timely. • Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments. • Properly manage company parts, equipment and tools. • Keep an accurate inventory and care properly for equipment and tools. • Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. • Equipment Selection: Determining the kind of tools and equipment needed to do a job. • Installation: Installing equipment, machines, wiring, or programs to meet specifications. • Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly. • Operation and Control: Controlling operations of equipment or systems. • Operations Analysis: Analyzing needs and product requirements to create a design. • Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance. • Repairing: Repairing machines or systems using the needed tools. • Technology: Design Generating or adapting equipment and technology to serve user needs. • Troubleshooting: Determining causes of operating errors and deciding what to do about it. • Perform other related duties as required.

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work. ABOUT THE ROLE Responsible for supporting Tower Operations objectives, to include annual tower & rooftop inspections, manage outsourced preventative and remedial maintenance & repairs, maintain tower lighting and troubleshooting, perform general compound and grounds repairs/upkeep, installation/ integration of Crown network hardware and interconnect facilities. Other responsibilities may include maintaining and repairing all MAS, DAS and other Crown owned assets or network components; performs audits as required by local, District, Area, Corporate or Regulatory agencies. Responsible for the integrity of tower data within CCISites and maintaining site condition to Crown standards. Responsible for ticket management and appropriate management and spend of allocated budgets. WHAT YOU WILL DO - Ensure structural integrity and compliance for all assigned assets in accordance with Crown Quality Assurance programs and Site Condition Standards. - Perform periodic inspections in accordance with company policies, contractual obligations, and standards & procedures. Identify and ensure that major inspection discrepancies are properly documented and corrected in a timely manner. - Responsible for site data configuration accuracy. - Work effectively with internal/external partners and customers - Respond quickly and effectively to resolve NOTAM, monitoring system and tower lighting issues in accordance with company established policies, standards and procedures. - Maintain documentation, ticket management and records for all projects & site issues. - Project manage site repairs when necessary. - Manage vendors and bid process - Manage materials, tools and assigned vehicle is accordance with Fleet policy. - Provide immediate Operational response for safety, emergency and incident response situations. - Serve as onsite Crown representative to include but not limited to Customers, Landlords and Vendors - Knowledge and ability to safely operate various test equipment, power/hand tools & equipment - Works at varying tower locations from rooftop sites, dense metro areas to remote mountain tops site - Oversight of field related projects, and general contractors. Perform site repairs and maintenance as needed in accordance with our Site Condition Standards, including but not limited to HVAC maintenance, fence repair, lighting system maintenance, grounding, etc. WHAT YOU WILL NEED TO SUCCEED Education Qualifications - or equivalent H.S. Diploma or General Education Degree (GED) Required - two-year technical degree Associate’s Degree (AA) Preferred Experience Qualifications - 0 - 2 Two (2) or more years of experience in one or more of the following fields: telecommunications, remote field wireless technician, remote field technician Required Licenses and Certifications - DL NUMBER - Driver License, Valid and in State Where You Will Work Field: This is a remote role (must be located in a commutable distance to ) which requires travel to customer and/or project sites with exposure to heavy equipment and environmental conditions over 90% of the time. There will also be work in a normal office setting with no exposure to adverse environmental conditions as little as 10% of the time. This position will be swing shift hours, possibly weekends and requires on call rotation involvement. There may be travel required away from the home location for extended periods of time. Environmental Conditions Physical Demand Safety Considerations Additional Considerations YOUR COMPANY BENEFITS At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide. - Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents). - Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions). - New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave. - Tuition reimbursement up to $5,250 per year of eligible tuition and fees. - Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns. - Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate. - Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service). - 10 company holidays plus 2 floating holiday. - All offices provide free beverages and snacks. Compensation The pay range offered for this position is $30.29 - $41.63 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Additional Information Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Field Specialist I, Advanced CIP Position Profile This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. Job Duties and Responsibilities Technical - Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. - Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. - Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. - Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. - Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. Customer Services - Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. - Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule. - Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload - Effectively executes all required workload management and call handling procedures, using current field call management requirements. - Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Administrative - Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. - Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. - Performs administrative duties as assigned including maintaining required logs, processes and reports. - Completes all required administrative tasks in an accurate and timely manner. - Accounts for all time and activity by recording information through the proper tracking system. - Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results - Achieves expected productivity levels associated with assigned workload and level of experience. - Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. - Performs other duties as assigned. Qualifications (Education, Experience and Certifications) - Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. - Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. - Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. - Follow this link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716 Knowledge, Skills and Abilities - Goal orientated, self-motivated and committed to ongoing self-development and the development of others. - Effectively handles information of a highly confidential nature. - Possesses advanced multi-tasking and prioritizing skills. - Identifies problems, opportunities and develops solutions. - Possesses required organizational, interpersonal, and verbal communication skills. - Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. - Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and/or systems. Working Conditions, Mental and Physical Demands - Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. - Occasional overnight travel may be required. - May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. - Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). - Shift work, overtime, stand-by and/or on-call may be required. - Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.