• Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions. • Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules. • Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes. • Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended. • Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction. • Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.

• Generate unique insights from merchant, consumer, and product data. • Build a deep view of the consumer, including demand patterns and strategies. • Segment merchants by vertical, size, business model, and sophistication. • Track service and retail trends with clear caveats. • Build recurring internal insight packs for executives and partners. • Partner with Marketing, Brand, and GTM on narratives and visuals. • Present executive-ready data stories with explicit recommendations and timelines. • Uphold privacy with documented aggregation standards.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role Title : Business Insight Support Associate Role Type : Gig Resource Job Title and Summary: We are looking for Gig Resources to join the BI Assembly team to support upcoming workload and ensure continued delivery of quality results. These roles require strong communication skills, basic proficiency in MS Office, and the ability to work independently and collaboratively. Opportunity Description: As part of the BI Assembly team, you will contribute to managing workload efficiently by supporting various tasks with attention to detail and adaptability. This is an excellent opportunity for candidates looking to grow in a dynamic environment with flexible location options. Your key responsibilities - Support BI Assembly team in daily operational tasks and workload management. - Communicate effectively with team members and stakeholders. - Utilize MS Office tools for reporting and documentation. - Adapt quickly to new tools, processes, and workflows. - Work independently with minimal supervision while maintaining high-quality standards. - Collaborate with team members to ensure smooth project execution. Skills and attributes for success - Strong communication skills, both verbal and written. - Basic proficiency in MS Office (Word, Excel, PowerPoint). - Quick learner with a collaborative mindset. - Strong attention to detail. - Ability to work independently and manage time effectively. - Flexibility to work in the specified shift timings. To qualify for the role, you must have - Minimum 1 year of relevant experience. - Open to candidates based anywhere (flexible location). Preferred/Ideal Qualifications: - Experience in Business Insight or related support roles is a plus. - Familiarity with additional data or reporting tools is advantageous. Technologies and Tools - MS Office Suite (Outlook, Word, Excel, PowerPoint). What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. - Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. - Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. - Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. - Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

• Organize and integrate data from a variety of sources for use in reports, drawing on multiple data sets