A community of neighbors celebrating life along the shore
Customer Service Representative
Location
Florida
Posted
81 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Representative
The Coastal Star
• Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently. • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing. • Responsible to achieve customer service metrics and satisfaction levels. • Ensure all service orders are complete and entered into the CIS. • Assist with routing new development for meter reading and entry into CIS. • Professionally perform reception and cashiering functions. • Process customer payments, prepare daily deposits, maintain cash reports. • Prepare billing adjustments. • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like. • Promotes/explains company initiatives, programs, and processes to customers.
Job Requirements
- High School diploma or GED
- Some experience in a related position and environment preferred.
- Fine-tuned organizational, interpersonal, and problem solving skills
- Strong communication (oral and written) and listening skills
- Practiced problem solving and critical thinking skills
- Ability to communicate escalated questions and or issues
- Demonstrates patience and politeness when interacting with difficult or irate customers.
- Ability to work in a team environment
- Flexibility to fill-in as needed to cover critical tasks/roles
- Attention to detail
- Integrity to maintain confidentiality of customer information
- Ability to prioritize and manage multiple competing work priorities successfully
- Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software
- Proficiency with Google Suite is a plus.
Benefits
- All your information will be kept confidential according to EEO guidelines.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers
Customer Support Associate
HKRSimplify Global HR. We build global remote teams for US high-growth companies.
• Respond promptly to customer tickets, currently handled via written communication and calls. • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey. • Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly. • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response. • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.
• Provide excellent customer service to clients and requestors • Meet daily goal of 85 calls per day • Assist clients with status of requests via phone call • Ensure accurate notes in Med-Release • Build strong relationships with customers • Reprocess orders and obtain missing information • Perform data entry and other duties as assigned
Community Support Education Specialist
Commonwealth of MassachusettsThe Commonwealth of Massachusetts, also known as the "Bay State" and the "Old Colony State," was the sixth American territory inducted into the United States in
Develop guidance and resources to support teaching and learning that is aligned to the Department's commitment to equity, diverse representation, inclusion, and culturally sustaining instruction, including combatting antisemitism and societal...
