• Respond promptly to customer tickets, currently handled via written communication and calls. • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey. • Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly. • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response. • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.

• Provide excellent customer service to clients and requestors • Meet daily goal of 85 calls per day • Assist clients with status of requests via phone call • Ensure accurate notes in Med-Release • Build strong relationships with customers • Reprocess orders and obtain missing information • Perform data entry and other duties as assigned

Develop guidance and resources to support teaching and learning that is aligned to the Department's commitment to equity, diverse representation, inclusion, and culturally sustaining instruction, including combatting antisemitism and societal...

• Support and scale a diverse team of Tier 1 Support Specialists. • Improve operations, efficiency, and quality in customer support. • Collaborate with cross-functional teams on initiatives for improvement. • Own hiring, training, and performance management of support staff. • Analyze team performance and ticket data to improve customer satisfaction.