• Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently. • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing. • Responsible to achieve customer service metrics and satisfaction levels. • Ensure all service orders are complete and entered into the CIS. • Assist with routing new development for meter reading and entry into CIS. • Professionally perform reception and cashiering functions. • Process customer payments, prepare daily deposits, maintain cash reports. • Prepare billing adjustments. • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like. • Promotes/explains company initiatives, programs, and processes to customers.

• Respond to customer inquiries via phone, email, chat, or in person. • Effectively address customer concerns, complaints, and requests. • Develop a deep understanding of products/services. • Maintain accurate and organized customer records. • Keep customers informed about product updates and promotions. • Collaborate with other team members to ensure a positive customer experience. • Perform various administrative duties as needed.

• Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

• Respond promptly to customer tickets, currently handled via written communication and calls. • Guide customers through our client’s offerings, answering questions on nutrition, subscriptions, and order details primarily through ticketing channels. • Build trust with customers by handling each interaction thoughtfully, ensuring they feel supported and valued in their wellness journey. • Track and document ticket responses, keeping detailed records to enhance the customer experience and resolve any future inquiries smoothly. • Stay updated on our partner’s product line and promotions, enabling you to provide timely and accurate information with every response. • Provide feedback on common customer questions and concerns to help the team improve processes and elevate service quality across the board.