• Provide leadership and help to scope, gauge, and deliver large scale NetSuite projects. • Determine appropriate forecasting of Project Management and delivery scope to help ensure a successful client experience. • Create and maintain project documents, including project plans, solution approaches, functional and technical requirements and specifications and can present them to clients • Participate in business development activities that include pre-sales meetings, demos and calls with potential clients – Working in conjunction with Myers-Holum Account Executives and Delivery teams, as well as client stakeholders • Participate in project planning and supporting tasks to manage expectations, maintain timeline and meet goals for project deliverable. • Lead the creation of business proposals including the review and response to RFP’s. Create SOW’s once the scope of the project is determined • Collaborate with internal team members and external clients to ensure best practice, product and capabilities are leveraged to provide beneficial client solutions • This role may include up to 75% travel, and occasional flexibility in working hours, including nights and weekends which may be necessary to meet project deadlines or address unforeseen circumstances during engagements

• Provide leadership and help to scope, gauge, and deliver large scale NetSuite projects. • Determine appropriate forecasting of Project Management and delivery scope to help ensure a successful client experience. • Create and maintain project documents, including project plans, solution approaches, functional and technical requirements and specifications and can present them to clients • Participate in business development activities that include pre-sales meetings, demos and calls with potential clients – Working in conjunction with Myers-Holum Account Executives and Delivery teams, as well as client stakeholders • Participate in project planning and supporting tasks to manage expectations, maintain timeline and meet goals for project deliverable. • Lead the creation of business proposals including the review and response to RFP’s. Create SOW’s once the scope of the project is determined • Collaborate with internal team members and external clients to ensure best practice, product and capabilities are leveraged to provide beneficial client solutions • This role may include up to 75% travel, and occasional flexibility in working hours, including nights and weekends which may be necessary to meet project deadlines or address unforeseen circumstances during engagements

• Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform. • Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value. • Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem. • Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value. • Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap. • Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery. • Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results. • Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery. • Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle. • Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.

• Facilitate the business unit’s modernization and streamlining of its pre-production and production environments and its migration to the cloud. • Help deliver solutions that enable application teams to dedicate more time to providing value to customers and less to maintaining and troubleshooting problems in their pre-production & production environments. • Develops and maintains defined code patterns, standard methodologies, applications and APIs that empower application teams to manage their own pre-production and production environments in AWS. • Creates reusable, concise training products that can be used asynchronously by squads. • Builds positive relationships within and across teams.