• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!) • Helping customers launch and upsell medications from start to to finish • Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day • Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients • Manage all current customer data • Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders • Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform • Finding comfort in working in a fast-paced startup environment • Believing no task is too small and no task is too tall

• Managing clients on all levels: technical, business, and product. • Managing and growing relationships with Key Clients. • Identifying opportunities and potential challenges. • Providing clients with training and webinars. • Introducing clients to new features and handling releases. • Collaborating with various internal teams as the client’s representative.

• Managing customers on all levels: technical, business, and product to help them succeed. • Managing and growing relationships with Key Clients (stakeholders). • Identifying opportunities and potential challenges. • Ensuring partner satisfaction through proactive engagement and regular check-ins. • Introducing clients to new features and handling feature releases. • Providing client feedback internally. • Acting as a liaison between partners and internal teams (Sales, Solution Architects, Partners, Product Management, Legal and Marketing).

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality • Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. • Collaborate across SuccessKPI departments and customize the response to the needs of our customers • Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. • Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI. • Manage updates in our customer relationship management tools • Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs • Understand the concepts and importance of identifying growth areas in existing customer base • Help build expansion opportunities – passive selling • Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)