• Perform SAP application installations, patches, upgrades, and production support across multiple SAP products (ECC, BI, SCM, Solution Manager, Enterprise Portal, PI) • Administer HANA databases including setting up and managing High Availability and replica configurations • Monitor and implement Oracle/HANA database performance improvements for optimal SAP system operations • Execute client and system copies, new SAP instance installations, table reorganizations, and connectivity maintenance • Manage transport operations with rigorous documentation and change management procedures • Configure and monitor backup solutions, perform ad-hoc backups and restores as required • Conduct SAP Security Administration including role creation, user account management, and authorization assignments • Troubleshoot incidents, coordinate with SAP support, and provide technical guidance to development teams

• Identify potential adoption strategies. • Responsible for upselling in key strategic accounts, working in conjunction with Business Managers. • Serve as a lead in providing education on all aspects of two or more technologies—or one highly specialized technology—related to assigned device(s), including device handling, implantation, and troubleshooting techniques for equipment, tools, and products required for device implants; include full certification for independent case support for field clinical specialists. • Educate and train physicians, hospital personnel, and hospital staff on all technical aspects related to investigational products and procedures, including imaging, by conducting and/or coordinating one-on-one ad hoc training sessions and structured in-service education programs for two or more technologies or one highly specialized technology. • Develop and improve training curricula, training materials, and training tools, based on clinical trial experience, Edwards Lifesciences (EW) guidelines, and SOPs. • Responsible for certification of centers, physicians, and other related staff, as well as EW personnel, as outlined within EW SOPs. • Validate software and hardware updates in the field, as applicable. • Monitor clinical support activities, changes in the market and assigned accounts, and competitive activity, in collaboration with cross-functional teams (e.g., sales). • Perform other incidental duties as required.

• Identify potential adoption strategies; • Responsible for upselling in key strategic accounts working in conjunction with Business Managers. • Act as a lead in providing education on all aspects on two or more technologies or one highly specialized technology of assigned device(s), device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants including full certification for independent case support for field clinical specialists. • Educate and train physicians, hospital personnel and hospital staff on all aspects of technical matters related to investigational products and procedures including imaging through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs on two or more technologies or one highly specialized technology. • Develop and improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP. • Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOP. • Fully monitor clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with cross-functional teams (e.g., sales). • Other incidental duties.

• Provide end-to-end support for SAP PP and QM modules • Analyze business requirements and configure SAP PP‑QM accordingly • Handle incident resolution, change requests, and minor enhancements • Support production planning processes including: MRP Production Orders Capacity Planning • Configure and support QM processes such as: Inspection Types Quality Notifications Usage Decisions • Collaborate with business users and provide functional guidance • Prepare functional specifications and support testing activities (unit/UAT) • Provide documentation and knowledge transfer as required