• Gather, analyse and manage the technical and business requirements for product enhancements. • Work closely with internal and external stakeholders to convert business needs into business and technical requirements. • Translate requirements into high quality user stories, including personas and acceptance criteria. • Ensure the impacts are thought through and communicated as necessary. • Maintain traceability between User Stories and Feature enhancements. • Facilitate agile estimation, prioritisation, and planning workshops.

Role Description SMX is seeking a Business Analyst to translate business needs into technical objectives by gathering user requirements, developing recommendations for implementation, and identifying solutions to satisfy the business need. This candidate will have experience reporting project status to management including risks, issues, and key decisions. You'll understand the overall direction and nuanced user needs clearly, and you'll work to communicate business needs across various stakeholders. You will work closely with clients and project teams. This role is remote supporting a Boston, MA based team with occasional travel. To be successful as a Business Analyst, you should possess business analysis skills and requirements gathering skills needed to research and document complex business requirements, use cases, and test cases. You will investigate, troubleshoot, and enhance complex application functionality. This role will be participating in testing and other application support activities, as well. - Understand business processes and interpret them to define requirements, analyze current as-is processes and conceptualize to-be requirements. - Support the development of detailed user requirements, user stories, test scenarios and test cases. - Support solution developers and business subject matter experts with documentation of functional and technical processes using Lucid. - Develop detailed process maps and business process procedure documentation. - Analyze data and draw conclusions from the data as it relates to business processes. - Develop Microsoft PowerPoint and Microsoft Word documentation. - Work with subject matter experts to define performance measures and collection methodology. - Support project management activity including metric analysis, process analysis, system analysis, measuring success, and stakeholder and leadership reporting. Qualifications - Bachelor’s degree required. Additional years of experience in lieu of degree will be considered. - 10+ years of experience as a Business Analyst. - Strong verbal and written communication skills. - Strong Microsoft PowerPoint and Word skills. Requirements - Application Deadline: 4/10/2025 Benefits - Health insurance - Paid leave - Retirement Company Description At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. The proposed salary for this position is: $83,300 — $138,800 USD. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position.

• Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions. • Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules. • Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes. • Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended. • Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction. • Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.

• Generate unique insights from merchant, consumer, and product data. • Build a deep view of the consumer, including demand patterns and strategies. • Segment merchants by vertical, size, business model, and sophistication. • Track service and retail trends with clear caveats. • Build recurring internal insight packs for executives and partners. • Partner with Marketing, Brand, and GTM on narratives and visuals. • Present executive-ready data stories with explicit recommendations and timelines. • Uphold privacy with documented aggregation standards.