• Creation of customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service • Develop a strategic customer mission and training program • Evaluate customer service in company environment, and set company performance standards • Manage calls: process missed, lead/customers call and process tickets • Assist users and answer questions • Stay up-to-date with application updates • Navigate the team through new features in the app • Reproduce bugs • Test new features before deploy • Create documentation

• Answer all incoming calls. • Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support • Process orders and collect customer information over the phone and update their online accounts • Respond to email inquiries in a timely manner • Administrative support • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles • Complete updates to curriculum, including formatting and adding images/audio to slides. • Review course content to check for grammatical/spelling errors, and general room for improvement. • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks. • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions).

• provide professional and friendly service through our email and live-chat channels • support and understand our users' demands • assist our users in creating and publishing their websites, setting up their own URL, fixing errors, or checking for bugs • answer questions about getting student discounts • make our users' page look great • e-commerce and form solutions • translation tasks and product testing

• provide professional and friendly service through email and live-chat channels • support and understand our users' demands • assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs • answer questions about getting student discounts • make our users' page look great • e-commerce and form solutions • translation tasks and product testing