At Leisure Contractor Licensing

• Answer all incoming calls. • Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support • Process orders and collect customer information over the phone and update their online accounts • Respond to email inquiries in a timely manner • Administrative support • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles • Complete updates to curriculum, including formatting and adding images/audio to slides. • Review course content to check for grammatical/spelling errors, and general room for improvement. • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks. • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions).